Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Hi everyone,I am on Southern Africa and discovered my 02 number is suspended for no reason. I cannot make calls, incredibly there chat agents still direct me to the Pay as you go help page which states you can only reach the team by making a phone ca...
I was due my delivery on Jan 30. Waited in all day , no attempted delivery then at 22.49 i received a failed delivery text. I did not leave the house and had full view of the window all day. The next day comes. The exact same thing. on to day 3, i ca...
Been with O2 for many many years...never really any probs to be honest.I've had a bit of trouble getting my Google pixel 6 Pro sent back to sort a black blob in the corner of the screen. Finally I manage to get it organised and the support team girl ...
I was drunk and put in the wrong sim pin and PUK too many times, went into o2 shop they could not unblock me as I was on the old 360 system. I cannot receive PUK code by text as the sim is blocked and data is blocked. I can only receive iMessage's wi...
Hi, My name is Priyanka [Personal details removed] my O2 mobile number is [Personal details removed] I am account holder. I explain everything in details 4th Dec 2022 my iPhone 13 pro max is loss after I do claim I got new phone around 15th Dec 2022 ...
Seriously pi##ed off with O2 today - sent my Samsung Galaxy Z Flip3 5G back to the repair center to fix a lifting screen protector on my phone, right through the middle. As part of the factory device, this should be covered by the O2 repair process -...
I'm in Kew Road - TW9 2AS . I have raised this problem before and have spoken to one of your consultants on the phone ( the Richmond shop weren't really interested.) I only get 0 or 1 bar. Up until February last year the signal was much better - I've...
I'm wondering why I've just received a text message from O2, when I've been a customer for around 10mths, saying; "Hi, it's O2. There's been an issue processing your request, we're working on fixing the issue. You can call or go online to process you...
I've no idea what's going on at O2, they used to be professional, knowledgeable and extremely helpful. I had an ongoing issue for five months last year with sending text messages from my home. In the end I bought a new phone after hours and hours on ...
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