General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Detailed billing missing from account

Since I changed tariff in April the day after my April bill all the detailed billing ie calls made, texts sent and breakdown of data access is missing. This has also disappeared from the meagre billing history I had since after being migrated to the ...

Terrible customer care

Ordered a reconditioned/like new phone as an upgrade. Opened it on the 14th April and the condition did not meet the O2 guidance as had a lot of scratches & chips.Immediately resealed it back in he box and contacted O2 and told them I was not happy a...

Review to make sure customer is getting best deal

Does anyone know if it’s possible to discuss/review your account with O2 to make sure you are getting the best possible deal from your contract. I don’t mean checking you have all the data you need, etc. I mean that you are getting the best available...

Transferring to o2

I've been trying to transfer a number of lines to o2 from ee - I've managed to transfer 2, but when I've tried to transfer the 3rd one over it gives an error message of "you have to many lines" - whether its online or via the telesales team, the same...

£807 bill for one day in America

Hi i am just back from a week in New York. i got a bill for £807, instead of the usual £10 a month. I did receive a text from 02 saying that whilst in America it was £6 a day, i received this on the first day via text. I tried live chat but they woul...

Is noreply@service-email-o2.co.uk a legitimate email address?

Just got off the phone discussing a fraudulent account. I get an email confirming 02 have recieved the fraud report that goes straight to my spam folder. Naturally I'm a high alert at the moment, can anyone confirm if this email is genuine? Online ve...

Possible new scam

Morning all. Thought I would post this as it's a new one (to me) and seems an escalation to the lengths that scammers are going to steal our details. This was posted on the Book of Face, so it's accuracy is up for debate but rather waste some time po...

Network in the red on the My network app.

Does anyone know at o2 know when will o2 short out there network as everywhere I have been recently the network has been in the red on the My network app when it use to be in the green as in the passed it's been in red but it has not been long for it...

Increase monthly charge without customer approved

I phoned in April 2023 to ask the team to check my bills, because of that the price rises to £65 from £55 WITHOUT MY APPROVAL. My contact 24 months end in October 2023. I was told to pay off £196.50 for my device so they can change my tariff to sim o...

No signal

Terrible network - Can't get signal especially in the area I work in and when you click on network status the phone mast has not been fixed I'm sure the engineers are still socially distancing from it. Horrendous service, basically paying monthly to ...