General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Good Lock S23 Ultra

Hi,Does anyone have an issue with the Theme Park in the GoodLock app? It never worked on my device, it's S23Ultra bought from O2, but I know the app works fine on other devices ( not purchased from O2) So I wonder if anyone else had the same issue? T...

Calls automatically going to voicemail

Hi,My calls are automatically going to voicemail since Virgin switched me over to O2. I've tried settings (Samsung phone) but can't see how to change it back. Can anyone help?Thanks

Can not buy sims

I was a O2 customer but moved to EE aprox one year ago. EE's mobile coverage in my area was so poor I opted out and decided to return to O2I saw a supper deal on Uswitch with O2 so applied for two sims (one for my wife) however when the system transf...

Pay as you go (PAYG) and G5

Just had a call from O2 regarding change to G5, asking had I received my sim card yet.I am on PAYG, do I need an updated card?Or can I continue using my current sim?Thanks.

Enquiry

Hi I was just wondering if I am able to downloads my call list for February

potential phishing call

I have today received 2 calls to my mobile, I answered the 2nd time as the code is used by our surgery. It was a lady claiming to be from 02. I told her I dealt with my account online only but she was adamant I had to answer her questions on the phon...

How to compliment a member of staff

I have searched far and wide to try and find an email to send to customer services regarding an employee I spoke with today, but I cannot see anything anywhere to pass on compliments, I can only see complaints email addresses! It would be lovely to h...

I am disgusted as recent price increase . I am going to change to sim only with another supplier

Disgusted at cost increase

O2 complaint procedure appears to be non existent. Furthermore, no contact email address , like cust

Something seriously wrong at O2: no customer support email address! Apparently no customer complaints procedure! No way to contact , especially when travelling! One (1) hour in queue trying to speak to a human being. O2 continue to debit my account w...

Contract phone change to PAYG

I have a new, refurbished phone, and have moved my o2 contract SIM to it, all works great. As this phone is Android Go, it has a restriction stopping a work time app from working. Therefore I have obtained an o2 PAYG SIM to put in the old phone for w...