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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3511 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12160 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12787 Views
  • 86 replies
  • 0 kudos

Website Bug

Please be advised that there is a bug when ordering a SIM from the O2 website. My address does not have a street name, and your automatic address lookup from the postcode and house name works just fine, but when submitting the order (with a blank str...

DrPlokta by Level 1: Joiner
  • 814 Views
  • 2 replies
  • 1 kudos

At last - something is happening on a new mast

About 15 months ago I posted about the difficulties service service providers have in getting a new mast installed in a rural location. (E.g. finding site, planning permission, power supplies etc.) At that time, the planning application for a mast ne...

Well done O2. Great service

I thought I would share some positive O2 customer service news.A few days ago I went into my local O2 store to upgrade my IPad(never upgrade on line and have it delivered to my home address always go into a store). Did the upgrade and all was well an...

jezza1234 by Level 12: Nimble
  • 2717 Views
  • 17 replies
  • 3 kudos

"Test" post titles?

@Marjo @EmilieT @Martin-O2 we've had 3 posts in the last few days, all titled "test".Any ideas why? What has changed on the default site settings?

MI5 by Level 94: Supreme
  • 1663 Views
  • 68 replies
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Pie Update to S8+

Just updated my S8+ to Pie, just before I receive my new S10+. I could have left it as I'm getting a new phone anyway but wanted to see what Pie was all about. Like the look of it and it's speeded up this knackered phone no end. Getting used to a sli...

Glory1 by Level 43: Bright Spark
  • 731 Views
  • 8 replies
  • 1 kudos

Chatbots - Would you or Wouldn’t you?

Hey everyone, As a continuation to our recent discussions about Home Assistants and Chatbots and AI we'd like to ask you to take a minute to take part in the below poll on which situations you would be comfortable using a bot or AI. It will only take...

Martin-O2 by Community Manager
  • 522 Views
  • 7 replies
  • 0 kudos

WIFI calling

I’ve just recently come back to o2 and went for PAYG to keep the direct debits down. I wanted to set up WIFI calling but noticed I didn’t have the settings. I got in touch with o2 through chat which to be fair was quick and hassle free but I was told...

Gail90 by Level 1: Joiner
  • 479 Views
  • 5 replies
  • 0 kudos

Community signing-in

Hi guysJust tried to sign-in with usual info but would not accept password so had to reset it.Then accepted new one and told me to use that in future - all that on My02 before accessing forumAnyone else had the same problem?

Mi-Amigo by Level 42: Skillful
  • 996 Views
  • 49 replies
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Charged for data in Norway but never been to Norway, ever

I have taken two separate trips to a country in South East Asia let’s say on Nov 1st and Dec 1st. Both were 12.5 hour flights from London Heathrow with Wi-fi on board but you have to purchase it, which I did not. I always ensure that my phone is on a...

nousrname by Level 1: Joiner
  • 2215 Views
  • 25 replies
  • 0 kudos