General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why so difficult to solicit a refund?

Having been a customer service trainer, I suspect the answer is obvious. However, here goes! Why is it so difficult to ask for any type of refund. There seems to be no simple, direct, one/two click solution on the O2 site. The chatbot is far too limi...

What was your first ever mobile cell phone ?

Mine was a Nokia, mid or late 1990s, about the size of a box containing a tube of toothpaste, and came in a leather pouch with a belt clip thereon :- (20) INostalgia '핏' on X: "What was your first ever mobile cell phone? https://t.co/O9iQJas7bo" / X ...

end of minimum contract term and i wish to leave 02

how to leave 02 at end of minimum period

Verification for automated online or telephone help

What an absolute nonsense the verification system is. I tried to order a new sim because mine is faulty. Yet they try to verify you by sending a security number by text to the phone with the faulty sim. Clearly that isn’t going to work! Next option f...

Report 'sorry for unusually high call volumes' recorded messages

Martin Lewis of MoneySavingExpert fame has launched a tool to gather information about businesses that leave their customers on hold. He says :- Please report "sorry, we are experiencing unusually high call volumes" messages. We want to test if some ...

O2 to roll out free AI-powered spam-fighting tools to help protect customers from fraud

Some might say that this is long overdue :- Virgin Media O2 to roll out free AI-powered spam-fighting tools to help protect customers from fraud - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-to-roll-out-free-ai-powered-spam-fighti...

2g,3g,4g Recent changes

Has o2 recently removed either 2g or 3g from their service please?

Still have not received my Apple Music code

Good morning, I recently made the decision to move providers (about 3 weeks ago) from EE to 02 and went with a 24 month sim only plan. This included up to 6 months of Apple music. I haven’t received the link for this and have contacted 02 a few times...

Galaxy Buds

Anyone else feel they've been totally misled by O2 with the free Galaxy Buds Pro 2 offer? I ordered my S23 directly on the O2 site back in September, specifically selecting the free buds offer. I called twice between September and November and got to...

end my contract

please cancel my contract when it ends