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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 234 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45305 Views
  • 45 replies
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Cold Call?

This was genuine. I called 02 directly to verify and first thing they said was 02 never calls customers BUT they then checked on my account and confirmed it was legit. I told them they need to sort out their communication between departments.

Kapa1 by Level 1: Joiner
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  • 3 replies
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Voicemail PIN reset: how long to wait for temporary PIN?

Hi I've forgotten my voicemail PIN, so folllowing the information at https://www.o2.co.uk/help/digital-services/voicemail I texted RESET to 802901 about 2.5 hours ago but haven't received a temporary PIN yet. How long should it take to come through? ...

Mark91 by Level 1: Joiner
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  • 3 replies
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Nearly 6 million UK holidaymakers will be “rawdogging” on flights this summer

From the VMO2 newsroom :- Nearly 6 million UK holidaymakers will be “rawdogging” on flights this summer - Virgin Media O2https://news.virginmediao2.co.uk/nearly-6-million-uk-holidaymakers-will-be-rawdogging-on-flights-this-summer/

Oxonian by Level 41: Prodigal
  • 485 Views
  • 1 replies
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Priority login

Can’t log in at all - been trying for weeks. Not good enough I’m afraid.

Brand new Samsung S24 Ultra - no Sim/ESim

I bought a Samsung S24 Ultra yesterday, transferred the data and all seemed ok till I started the Sim stuff.I was told to try the new ESim so I proceeded to set it up. I recieved a message update and waited, 24 hrs later Im still waiting. I have not ...

Silkweed by Level 1: Joiner
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New login does not work

Trying to simply log in but the new way is screwed. All you need to do it send a code to my phone. Nope no code. So I chose the email way. Nope no email sent so I can’t log in even though I’ve got a password and memorable answers. So annoying cause I...

Costa.

Does anyone know if O2 will ever offer there customers free hot drinks at Costa?

Luke35 by Level 1: Joiner
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  • 4 replies
  • 0 kudos