General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 Live Chat - The Worst

Apologies - this is mainly a rant .... but just how frustrating is it trying to get any customer service out of O2? It's the worst experience out of all the utility companies I use. Can it be that O2 do this on purpose to make it difficult for users ...

Football match connections

Just moved to O2 and surprised at the lack of data connection when at a football match or in a crowd. I had full 5 and 4g bars, but was useless. I understand that a lot of users are using the same service, but I have a work phone from EE and it works...

Price Increase 2023

Don't know about anyone else but I won't be upgrading as not only have the prices been hiked (usury) btw after a 20% increase last year, now 17% this year, which I find disgusting in a cost of living crisis but when you look to upgrade they have hike...

Thank you O2

Good afternoon Over the past few days I have been trying to move my mum's current number to an O2 simcard I was not using and I managed to get the PAC code needed to start the transfer process. I gave all the information needed and as it was a Friday...

BEWARE: Call from +44 1224 460883

I had a call from +44 1224 460883 saying they were O2 and offering me a discount. They wanted me to read a discount code that had been sent from O2.I guessed this was a scam, the code being an authentication code from O2 that they needed to reset the...

State of the network

This is abit of a rant but just wanted to gather other peoples thoughts. Ive been with o2 all my adult life - some 23 years. Started on PAYG then moved to contract when smartphones became a thing. Always renew my contract as i used to get friend and ...

Recycling

I have been sent 2 types of envelopes to return my old phone for recycling. Does it matter which one I use? Also do I need to enclose the trade in letter?

Monthly thingie

Hi to all mangers on here just was wondering when I would get my added bonus thing for November December n January added to my bill cause I've looked and nothing had happened yet

Shocking service in ILFORD

Ever since i joined o2 hardly any signal its either 1 bar or zero i have numerous miss calls ITS A JOKE ! and now they want to increase the price

Incompetents!!

Have you ever come across such a bunch of incompetents as O2? I’ve been trying to pay off my device plan. I was put through to 3 different departments on the phone, and I couldn’t pay it off on the website. I can’t wait to join Sky mobile. Their cust...