General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 won’t reply to me , still charge for me a phone that they have blocked

I’m going to be brief here, as the story is so long at this point. simply put, my phone was blocked son august 8th, it is being investigated for fraud by o2. This began after I called o2 and identified 4 payments coming out of my account that were no...

Set up

Hi,I have an iphone SE2000 and would like some advice. It has a SIM installed for O2 pay monthly and also an Esim. I appear to have 2 lines with the same number (Business and Mobile Data). Can someone please explain how to set up correctly and what t...

Recent experience with O2 insure claims team

Just wanted to leave some feedback for my recent experience. Made a claim with O2 insure for my phone. O2 policy has changed and the process of obtaining a replacement took a week instead of 24-48 hours and involved paperwork due to my postcode being...

Rh19 coverage

It seems that masts in the area "are not operating as they should be" quote from O2 signal checker. Local word is that they are not being repaired at all. As I rely on my mobile signal both in my home and the local area, I am switching my MNO and goi...

Mobile data in Peckham area

Does anybody have really slow mobile data around the Peckham area. Safari is miserably slow and refreshing for emails takes all day

IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones handset

I hope someone can help. I called O2 on 08/01/22 as I had lost my phone and requested that the phone and IMEI be blocked to prevent fraudulent activity incase it was stolen. (I actually had to contact O2 3 times before the block was successfully plac...

Hi are you human or A.I.?

Backup for your Broadband

With the Three UK network being out of action for many users for much of yesterday (Friday), TechRadar have written about the need for folks to have backup solutions on hand :- Three UK network going down highlights need for everyone - including me -...

Rude customer service

Been waiting for half an hour to get through to the customer service. The O2 customer service is not answer my question straight, just tell me what he want to tell and non-stop. I ask for to talk and want to explain my question and he said no you lis...

Ofcom UK Tackle Consumer Harm Caused by Cash for Calls Schemes

Ofcom have been busy this week :- Ofcom UK Tackle Consumer Harm Caused by Cash for Calls Schemes - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/ofcom-uk-tackle-consumer-harm-caused-by-cash-for-calls-schemes.html

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