Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Voicemail hidden options

Anyone know why options 5 and 6 are hidden away from the main menu in voicemail?They still work but they aren't given to you as options by the recorded voice anymore.So strange!

02 Surprise - thank you

I`m in shock. I have just received a package from 02 with a letter which reads: Hi Mi-AmigoWe think your elephant adoption initiative is a lovely idea - here is a little something we wanted to send you, just to say we love it! The 02 Surprise include...

Mi-Amigo by Level 43: Bright Spark
  • 13 replies
  • 5 kudos

masts not%20working

i live near the M180 a mast has been down in that area for months, 02 tell us they have corrected the problem, but they clearly havent. so fed up of there shoddy communications, any one else have this problem, so so fed up now.i have also contacted m...

rhl2504 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Direct-to-bill Scam

Hi, I've been scammed out of £40.50 by a company called Jammitup who fraudulently signed me up via some website or fake link. I got through to them and was given short shrift even though they couldn't produce any evidence I'd used the services. I had...

WavyGravy by Level 1: Joiner
  • 4 replies
  • 1 kudos

RCS Messaging / Chat features

Hi all, just a quick note to say that on my Pixel 3a last night the Chat service for Android messages has been enabled and seems to be connected and working. I anyone else getting this now?It has been on the news that it was coming, but it's already ...

CliveC by Level 1: Joiner
  • 5 replies
  • 0 kudos

O2 and Vodafone revving up the 5G hype?

Call me a cynic but haven't we been here before with 3G, 4G? Vodafone head of networks says another G won't be required if fully potential is realised http://www.mobilenewscwp.co.uk/2019/06/19/another-g-wont-be-needed-if-industry-achieves-full-potent...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Help or advice regarding M&J Acquisitions

Does anyone have any experience with or can offer any advice regarding the “company” - I use that term loosely - above?Me & my partner switched to them on a business contract back in 2017.They seemed overly helpful at first & couldn’t do enough for u...

Hzo by Level 1: Joiner
  • 8 replies
  • 0 kudos

O2 staff compliment - how to?

Had amazing customer service at Hempstead valley by a lovely young lady called Olivia , nothing was to much trouble , I up graded to a new phone and new case to protect my new phone which Olivia recommended and carried on with my insurance.Her custom...

Syreeta by Level 1: Joiner
  • 2 replies
  • 2 kudos

Emails/PM's re New Ranks?

Annoying little bugbear of mine (and have been discussing this with Marjo) so it would be interesting to ask the regulars...@MI5 is exempt Every time we went up a rank we were informed via an auto generated PM and email.Since Mercedes left I have nev...

Cleoriff by Level 94: Supreme
  • 108 replies
  • 1 kudos