General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Feedback

Hi, I’ve been struggling to get my sims in order for 3 weeks in a row and I was fuming when I called o2. However, agents Xavier, Leona and Sandi made a great job and went from fuming- to laughing. Hence, I would like to take the time to appreciate ag...

Calls dropping out

What is going on..im struggling to do my job with desperately poor calls..dropping out every few seconds...

Appalling Customer Service experience

well just over a week in after moving to O2 and I've spent many hours with, online, socials, 202 and even in store to get absolutely zero help in resolving my issue I can honestly say I'm shocked that O2 customer service is not even a patch on Tesco ...

Problems getting phone # changed with Virgin Volt SIM

Hi,Last Sunday 12th Feb I moved over to a new Virgin package -- the "Ultimate Volt bundle".As part of this package there was an offer for an O2 SIM with unlimited data. I was already an O2 customer with an out-of-contract monthly plan. As a consequen...

Courier

Does anyone know what courier o2 use? I received a tracking number but that was it

Got out of Aerial direct contract and switched to Giff Gaff. Still being charged.

Hello people. I thought that Aerial Direct were in my past but having running down my three year contract and definitively switched with my number to Giff Gaff, o2 are still taking payments and I am told by o2 that they are for Macafee and M365. I wa...

Esim not arrived

I ordered an O2 Esim for my new Esim only iPhone on 13 Feb. They deactivated my plastic sim in my old device but the Esim never arrived. I have tried to contact O2 multiple times daily via the chat function, but every time get the ‘sorry we’re busy t...

17.3% Price Increase from April

I understand inflation is high, costs are increasing. I’m not against mid year price increases. I would have been content if the increases were in line with competitors. But 17.3% is pure greed, in a cost of living crisis as well. In 2 years, my mont...

help lost phone

I need help I lost my S22 Ultra on 16th May 2022 in a First Cymru bus my order infoOrder Date08 March 2022Order Number:ms-120129978OrderPostpay 5G Ready Triple Sim, ACC Galaxy S22 Ultra Power Protect Bundle AKOSBOPN, HAN Samsung Galaxy S22 Ultra Whit...

Scammers

This has happened before when I enquired about an upgrade. I recently spoke to one of O2 colleagues regarding an upgrade and almost immediately afterwards I was inundated with calls from individuals who stated that they were from O2 offering me a 35%...