General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Customer service contacy

Hi I have been trying to contact all departments of O2 via phone for now 3 days and am just not able to get through, it says busier than usual helping others, collectively I have spent nearly 10hrs on hold and think this is majorly pathetic, is there...

Wait times

I have been on hold to customer services for 2 hours 45 min so far on this call 2 hours on my previous call. What's going on this is unacceptable. All I want to do is make an insurance claim. How long does it take to get through. A year ago it was le...

Fraud Alert!

This message is to send an alert and awareness to all O2 subscribers and phone Owners and Users. As with most businesses and public resources, there is now a plethora of fraudsters and scammers operating through O2. O2 is well aware of this issue but...

2 and a half hours on hold

Why is it so hard to speak to some one I was in a queue yesterday for 2 an half hours today same an still not answered I even managed to cook a meal on both days ridiculous if you ask me

My sim was supposed to be cancelled but it hasn’t been??

Last month I called up 02 to cancel a pay monthly pocket hotspot and was told it was all sorted. However I’ve just received an email that I’ve been charged again for it this month?? I refuse to pay an unwarranted £50 and I’ve rung up only to be on ho...

On HOLD HOURS

Hello is anyone else having trouble trying to speak to someone at 02! I have been trying since Thursday and now a total hours of 12 waiting in HOLD!!

Unwanted Email Correspondence About Price Increases - Need Clarification

I left O2 quite a while ago, and since then, I have received email correspondence regarding price increases. It's perplexing to me as I no longer have any active services with O2, and I thought I had successfully terminated my account. I've double-ch...

The infamous O2 Scam Repair Centre, do they actually do anything? Samsung are just to Blame!!!!

The O2 Repair Centre is just a scam. Honestly I don't think they even have a repair centre. Bunch of people saying "my computer says no" I got my Samsung Fold 4 in Aug 2022 and after 8 months the Hinge had an issue, it would not fold completely flat....

O2 voicemail access from Vietnam SIM

Hello Currently in Vietnam using a Vietnam Vinaphone SIM and WiFi where I can. I still have my O2 SIM. Can I access my O2 voicemail? At least to record a message to say I’m not taking VM? I can seems to manage this using either SIM and/or voicemail. ...

Help reassurance ?

so I ordered a phone last week and they say it’s stuck on processing the iPhone 15 pro max had them say they are raising it with IT Department but I received my contract emails and even order confirmation delivery was supposed to be Sunday but delaye...