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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Very Slow Upload Speeds

on ‎**Personal info**23 13:07Hi, I have a couple of O2 Pay monthly 5G Sims, in a couple of phones At home I only get 4G signal, which is fine however the upload speeds are very poor Typically I can get downloads of upto 80/90Mbs but uploads are typic...

Network speed

Hi. We have just taken out 3 new contracts, all seemed OK at home but just tried downloading using mobile data. We have 4/5 bars so good signal but download speed only 3 to 4 mgps which is very slow. Are speeds capped or is this normal.

JIFFY by Level 1: Joiner
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Using my phone in the USA

Can anyone help, please? I am utterly confused.From information off the O2 website it seems that my phone, a Motorola G(8) is not compatible with North American networks. Yet, an assistant at my local O2 shop, who examined my phone suggested I buy an...

Promotional earrbuds

Worst company ever. Really is the worst company. Had to phone o2 7 times for the promotion earrbuds and still have not got them. Lure people in with promotions then it's like getting blood out of a stone to actually receive them. Sure this is illegal...

Flesym by Level 1: Joiner
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o2 "discount"???

This morning I received a call from 01262 679743 and a foreign gentleman said he was from o2 and wanted to offer me 40% off my Bill for 12 months. I replied that I would contact o2 directly and hung, then immediately blocked the number. I doubt that ...

JRDM1953 by Level 1: Joiner
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New O2 Travel Speeds

 Just arrived in USA and can confirm the new roaming speeds have been increased to 2mbps. Although some people may say this is unusable and I understand that. I have had no problem browsing social media sites and had a facetime video call with no iss...

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dgboss10 by Level 2: Apprentice
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O2 is becoming unbearable...

Hi, So I have the usual spiel... O2 customer for years, great service, would never leave etc etc... Well that would be the case up until recently. Since taking out a new contract in November my service and coverage has been appauling, from missing ex...

Is O2 network coverage awful or is it my Pixel?

I have a fairly new Google Pixel 7. I find the 5G on it is terrible - my heart sinks every time I see I'm connected to 5G instead of 4G. I thought it might be the handset but my part is with EE and her network coverage is many times better than mine....

Credit file default issue - Contract cancelled within 14 day cooling off period - Looking for advice

Hello everyone I have joined to try and talk to any experts about trying to get a default removed from wifes credit file. She bought a phone via a 3rd party and returned it within the 14 day cooling off period. This was in 2020. We are now having iss...

CCFC1927 by Level 1: Joiner
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