General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

end my contract

please cancel my contract when it ends

? spam calls

I keep getting calls from 020 3336 2954 and it comes up as suspected spam. They say they are from O2 and want me to confirm what email address they have for me. I ask them to tell me what address they have on record and I'll conform if it is correct ...

S24 Two weeks on

After scouring the Internet for weeks looking for information on the s24 and trying to decide whether or not to order one - I took the plunge swallowed my brave pills and pre-ordered the s24.Pre release the s24 was getting mixed speculation many sayi...

Rsap Bluetooth on a Pixel 7a

Anyone know if it's possible to add Rsap Bluetooth to a Pixel7a android phone please ?

O2 reveals record-breaking year for Priority Tickets sales

This might interest those who purchase tickets via O2 Priority :- Beyonce tops list as the most popular ticketed show in 2023 as O2 reveals record-breaking year for Priority Tickets sales - Virgin Media O2https://news.virginmediao2.co.uk/beyonce-tops...

Customer service

Why is O2's customer service so appalling? I can never get through, the chat agents tell me to phone as the department needed aren't available on live chat. When you do finally get through, their grasp of the English language is so bad, I have to rep...

Transfer from Virgin - No service for 5 months

On a pay-monthly tariff I was transferred from Virgin mobile in September 2023. O2 commenced taking monthly direct debits. However, due to SIM card and passing security issues I had no service from the date of the change. I was working abroad a lot a...

Incorrect bill for the last 8 months. No one doing anything about it

I've been having issues with my bill since I first signed up for O2 back in June. When I initially signed up I was told it would be £6.40 for one number and £8 for other as I would receive 20% off for having a second contract on my account. In terms ...

Payment

Is there a chat line?

E sim impossible to order

Ok in simple English. I have had Contracts with O 2 since my phone was a brick with the same number. I have an i phone 14 with a contract sim only deal which is upgradable. I wish to keep this number. Having read about dual e sims both on O2 and www....