Wonderful customer care in O2 shop West Ealing

[Sharon57]

I would like to share with the company, about the excellent service I've had from O2 shop West Ealing. I'd like to specifically mention both Josh ( guru) and Prince who have taken a great deal of care with my recent purchase of a new phone. 

They are lovely 😁. Nothing has been too much trouble, and they've made the transition a far easier one than if I'd not had their skill set to hand. Truly nice guys,who engaged with customers in a warm manner you rarely see nowadays. 

I stay with O2 because of this level of service. All the West Ealing staff deserve to be complimented on their professionalism. 

Thank you Josh and Prince. You will both be an asset to any organisation you work for in the future. 

Please ensure the hierarchy see,and acknowledge their work. A thank you goes a long way.

[gmarkj]

Some great feedback there @Sharon57 and good to hear that proper customer service still exists.
I'm sure the team can help pass om your kind words @EmilieT @Martin-O2  @Marjo

[Cleoriff Level 87: Glorious]

Hi@Sharon57 

Thanks for your feedback. So pleased you had excellent service at West Ealing.

[TallTrees]

Brilliant @Sharon57
Thank you very much for posting your happy and helpful experiences with o2 West Ealing.
Great to hear.😁😁😁😁😁😁😁

[Mi-Amigo Level 32: Blockbuster]

Thank you @Sharon57 for sharing your experience of great customer service at the O2 shop in West Ealing with us and a warm  to the Community. 

[EmilieT]

Such wonderful feedback, @Sharon57, well done Josh and Prince! Thanks for letting us know about your experience in this store, we'll pass on your kind comments to everyone there 

 to the Community!

Thanks for the mention as well @gmarkj 

[Cleoriff Level 87: Glorious]

Out of interest @EmilieT , how is this feedback passed on to the advisor or store. Is it via a phone call from yourselves, or an email?

[EmilieT]

@Cleoriff Whether it's for chat, phone, or store, we pass the feedback and all the info on to one of our contacts via email who then makes sure it gets to the right team/people

[Cleoriff Level 87: Glorious]

That's great @EmilieT 

[jonsie Level 92: Chief]

A Cafe Nero voucher then.....