General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Amazon voucher

Hi. I received my £25 Amazon voucher by 02 with no issue. However, the person who introduced me has to prove it was him through Twitter or Facebook or something? But how does this work when customer service only wants you to contact them for emergenc...

Samsung 10 - Cuts Off In Conference Calls

I am currently working from home. I join conference calls and intermettently I am cut off the call. It just drops and I have to dial in again. It seems to happen every 8 minutes or so. This morning I was on a 45 minute call and cut off 5 times. It ha...

Premium rate text

Got txt yesterday from O2 that had just incurred 1st premium txt charge. Checked my bill on line and it stated "no additional charges".... maybe will show on next bill? Thinking back, this may have been due forwarding suspiscious txt (from O2 suposed...

To our Managers and Social Media teams

@Marjo @Martin-O2 @Chris_K An open post to you all.Those of us who are on this forum day after day, 24/7, know that we are having many issues reportedfrom hundreds of customers. The one which concerns me most is the major problem reported by a fair f...

Doro 6620

Hi,In February I purchased a DORO 6620 from the O2 online shop. It arrived and set it up but there was NO message option. I have looked under Menu and Settings but cannot find it.Unfortunately my mother was taken ill and as her carrer and my fathers ...

No network

hi there, in postcode dn14 6** network very poor mostly no network is for relative in hospital I look on the network status there is a mast issue how long it takes to fix these generally?have tried switching phone on and off didnt help connection wou...

How to keep my old phone 02 number for my new iPhone

I am waiting for delivery of my new iPhone, but was informed, a day later, after purchase, I will receive a new number. I do not want a new phone number, just my old 02 number, how can I make this happen? My old phone number was a pay as you go numbe...

The Virgin merger

I discovered today that O2 and Virgin are to merge, and I'm very concerned about this. I left Virgin for O2 because a single text would have cost me one hundred times more than it does with O2. Will the prices change, or will I still get the same low...

Numbert port before contract ends

Number porting adviceI took out a mobile phone contract with mobiles.co.uk and the airtime and phone costs have been paid by D/D to O2 I texted for a PAC code as my contract ends in 6 weeks and also texted for a balance i would generate if i used tha...

Parental controls

Does anyone know how i, the contract owner and bill payer, arranges some parental controls on to a device, I want to be able to turn off the data availability over night for my sons phone.cheers