Upgrading ! - Page 3

Anonymous · ‎19-02-2016

Beware ! O2 will unlawfully debit money from your account when you are in the process of upgrading online before your upgrade order is complete. The transaction will show with your bank account however they will deny any knowledge of it. I was informed at first that I'd created a new connection, then advised there was no record of the order at all. Youtube link to follow ...

Curr946 · ‎19-02-2016

here's a link https://www.youtube.com/watch?v=_O1hM-k3aUY

Current Phone: Sony Xperia XZ Premium

Curr946 · ‎19-02-2016

So.... Have you every had a dream

https://www.youtube.com/watch?v=G7RgN9ijwE4&index=2&list=RD_O1hM-k3aUY

Current Phone: Sony Xperia XZ Premium

Anonymous · ‎19-02-2016

Oh its a youtube upstart looking for his 15 minutes of fame

Anonymous · ‎19-02-2016

Im falling asleep with excitement

sheepdog · ‎19-02-2016

Well I hope the OP did ask the operator(s) he spoke to for permission to record else the OP would be breaking the law by making it public.

And just because we discussed it earlier this week, here's a link: http://community.o2.co.uk/t5/Discussions-Feedback/O2-customer-services-secret-s/td-p/947897

MI5 · ‎19-02-2016

Now you've gone and spoiled all the fun 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎19-02-2016

Darned it

Anonymous · ‎19-02-2016

Of course I've got their permission ! Just waiting for their reply; so I can add the screenshots of the email chain in the background. It can't be viewed as malicious as it's truthful. Even better if they deny it, then it's in the public interest as their site states that all calls are recorded and kept for two years. Distressing; maybe not, damaging, yes very !

Curr946 · ‎19-02-2016

I really can't see them giving you permission to record them. Anyhoo, I wait for this YouTube post....

Current Phone: Sony Xperia XZ Premium

Anonymous · ‎19-02-2016

The seven day holding (if it is seven days,) is only legitimate if an order was successfully placed. It wasn't !

They debited my account and denied all knowledge. Their website states 'We won't take any money until you place your order.....'

Again, once the email reply comes in, I will put it out there ! It's legitimate and all of my efforts to let consumers know will collectively make my case.