Beware ! O2 will unlawfully debit money from your account when you are in the process of upgrading online before your upgrade order is complete. The transaction will show with your bank account however they will deny any knowledge of it. I was informed at first that I'd created a new connection, then advised there was no record of the order at all. Youtube link to follow ...
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Of course I've got their permission ! Just waiting for their reply; so I can add the screenshots of the email chain in the background. It can't be viewed as malicious as it's truthful. Even better if they deny it, then it's in the public interest as their site states that all calls are recorded and kept for two years. Distressing; maybe not, damaging, yes very !
The seven day holding (if it is seven days,) is only legitimate if an order was successfully placed. It wasn't !
They debited my account and denied all knowledge. Their website states 'We won't take any money until you place your order.....'
Again, once the email reply comes in, I will put it out there ! It's legitimate and all of my efforts to let consumers know will collectively make my case.
