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Level 1: Joiner
Posts: 3
Registered: ‎07-12-2018

Still having SMS issues on Friday morning.

My data is back up now and I can make phone calls BUT  my SMS is still playing up.

All my SMS fail to send and when I receive SMS I get multiple copies.

I am guessing there's an issue where the SMS confirmation messages are being lost in the system so my phone keeps sending the message thinking they have not got through?

I have re-started my phone too.

I'm on Tesco Mobile Pay Monthly (who use 02) with and iPhone SE.

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Level 46: Trendy
Posts: 5,693
Registered: ‎26-03-2014

Re: Still having SMS issues on Friday morning.

If you are on Tesco then you would need to contact them about any issues you are having.
Tesco buy network off o2 so o2 have no control over what your phone is doing.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Posts: 87,968
Topics: 738
Registered: ‎14-01-2013

Re: Still having SMS issues on Friday morning.

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Moderator
Posts: 52
Registered: ‎28-09-2018

Re: Still having SMS issues on Friday morning.

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team.