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Re: O2 lost my iphone and then charged me for it
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on 21-10-2015 10:43
Anyone who works for o2 has to put a disclaimer in their signature.
@Anonymous wrote:How do you know?
Re: O2 lost my iphone and then charged me for it
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on 21-10-2015 10:53 - last edited on 21-10-2015 11:51 by Toby
Ok,
Someone buys something off you that's quite expensive.
They want to return it to you as now it's been made obsolete by newer model, you agree they can return it.
You don't receive it.
You email them and enquire,
They tell you it was sent over a week ago and they want a refund still.
You ask for tracking info.
They say it was just sent 1st class and you must have lost it.
You ask why it wasn't recorded delivery
They then say it just was and where's their refund?
You need to chase this with RM, not O2, you.

Re: O2 lost my iphone and then charged me for it
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on 21-10-2015 14:05
Goodbye
Re: O2 Recycle lost my iphone and then O2 charged me for it
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on 21-10-2015 14:06
Re: O2 lost my iphone and then charged me for it
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on 21-10-2015 14:43
Hi @Anonymous,
Just answering your PM now and we'll see what we can do to help
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Re: O2 lost my iphone and then charged me for it
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on 22-10-2015 18:24
O2 stepped up, Toby I doff my hat.
Re: O2 lost my iphone and then charged me for it
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on 22-10-2015 18:39
Re: O2 lost my iphone and then charged me for it
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on 22-10-2015 20:18
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: O2 lost my iphone and then charged me for it
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on 22-10-2015 20:37
Re: O2 lost my iphone and then charged me for it
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on 23-10-2015 09:34
Great to hear @Anonymous. This was down to the O2 Recycle team, all I did was pass on the query
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