O2 lost my iphone and then charged me for it

[jonsie Level 94: Supreme]

Anyone who works for o2 has to put a disclaimer in their signature.

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@Anonymous wrote:

How do you know?

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[viridis Level 55: Good Authority]

Ok,
Someone buys something off you that's quite expensive.
They want to return it to you as now it's been made obsolete by newer model, you agree they can return it.
You don't receive it.
You email them and enquire,
They tell you it was sent over a week ago and they want a refund still.
You ask for tracking info.
They say it was just sent 1st class and you must have lost it.
You ask why it wasn't recorded delivery
They then say it just was and where's their refund?



You need to chase this with RM, not O2, you.

[Anonymous]

Goodbye

[viridis Level 55: Good Authority]

Laters,

[Toby]

Hi @Anonymous, 

Just answering your PM now and we'll see what we can do to help

[Anonymous]

O2 stepped up, Toby I doff my hat. 

[Cleoriff Level 93: Majestic]

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@Anonymous wrote:

O2 stepped up, Toby I doff my hat. 

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Good news for you then...

[MI5 Level 94: Supreme]

Nice job, Toby.

[viridis Level 55: Good Authority]

Reckon Toby gets to give himself one for that..

[Toby]

Great to hear @Anonymous. This was down to the O2 Recycle team, all I did was pass on the query