Re: O2 lost my iphone and then charged me for it - Page 4

Anonymous · ‎20-10-2015

I sent my iphone back to O2 recycle - they'd been rather aggressively mailing me to do this from the moment I ordered my new Iphone 6S. I used their prepaid packaging and it disappeared in the mail. They say 'tough' we 'advise' you to pay for tracking.

Then, the contract people, about a month after they lost the phone, send a letter to tell me that under the terms of my new contract I actually have to return it to them, otherwise they charge me for it. This is the first I've heard of it (and I've been a customer for years). Of course, take out the magnifying glass and in 2 point size on the econtract it does indeed say this.

I speak to customer service - on various types of hold for an hour - ultimately they say 'there's nothing we can do - can I help you with anything else' Help I say, you've been no help at all. I say I'm leaving, they merely point out the contract runs to 2017.

'Customer service' pah - there's only the small print, the money and some robots to tell you 'sorry, computer says no'

I don't suppose Vodafone can be any worse. I'll find out in 2017 I expect.

jonsie · ‎21-10-2015

Anyone who works for o2 has to put a disclaimer in their signature.

@Anonymous wrote:
How do you know?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

viridis · ‎21-10-2015

Ok,
Someone buys something off you that's quite expensive.
They want to return it to you as now it's been made obsolete by newer model, you agree they can return it.
You don't receive it.
You email them and enquire,
They tell you it was sent over a week ago and they want a refund still.
You ask for tracking info.
They say it was just sent 1st class and you must have lost it.
You ask why it wasn't recorded delivery
They then say it just was and where's their refund?

You need to chase this with RM, not O2, you.

Anonymous · ‎21-10-2015

Goodbye

viridis · ‎21-10-2015

Laters,

Toby · ‎21-10-2015

Hi @Anonymous,

Just answering your PM now and we'll see what we can do to help

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Anonymous · ‎22-10-2015

O2 stepped up, Toby I doff my hat.

Cleoriff · ‎22-10-2015

@Anonymous wrote:
O2 stepped up, Toby I doff my hat.

Good news for you then...

Veritas Numquam Perit

MI5 · ‎22-10-2015

Nice job, Toby.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎22-10-2015

Reckon Toby gets to give himself one for that..

Toby · ‎23-10-2015

Great to hear @Anonymous. This was down to the O2 Recycle team, all I did was pass on the query

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