O2 lost my iphone and then charged me for it - Page 3

Anonymous · ‎20-10-2015

I sent my iphone back to O2 recycle - they'd been rather aggressively mailing me to do this from the moment I ordered my new Iphone 6S. I used their prepaid packaging and it disappeared in the mail. They say 'tough' we 'advise' you to pay for tracking.

Then, the contract people, about a month after they lost the phone, send a letter to tell me that under the terms of my new contract I actually have to return it to them, otherwise they charge me for it. This is the first I've heard of it (and I've been a customer for years). Of course, take out the magnifying glass and in 2 point size on the econtract it does indeed say this.

I speak to customer service - on various types of hold for an hour - ultimately they say 'there's nothing we can do - can I help you with anything else' Help I say, you've been no help at all. I say I'm leaving, they merely point out the contract runs to 2017.

'Customer service' pah - there's only the small print, the money and some robots to tell you 'sorry, computer says no'

I don't suppose Vodafone can be any worse. I'll find out in 2017 I expect.

MI5 · ‎20-10-2015

So you were on a business lease tariff previously ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-10-2015

Well apparently I moved onto a lease agreement the last time I upgraded, which for the first time means I had to send back my phone. Prior to that I was on a different type of business agreement.

MI5 · ‎20-10-2015

OK, makes sense now....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎20-10-2015

Title is a little misleading tho tbh.
Royal mail.

jonsie · ‎20-10-2015

Ah more info now though you still need to call the royal mail support line.

General enquiries and complaints

03457 740 740

Textphone
03456 000 606

8am–6pm Monday to Friday

8am–1pm Saturday

Speak to a Customer Service adviser

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎21-10-2015

Like I said, I've given up on exercises in futility. I would like O2 to step up on the customer service front.

viridis · ‎21-10-2015

But it's not their issue, it's yours.

Anonymous · ‎21-10-2015

Er, you all sound like you work for O2

Cleoriff · ‎21-10-2015

@Anonymous wrote:
Er, you all sound like you work for O2

No...we are all customers like yourself

Veritas Numquam Perit

Anonymous · ‎21-10-2015

How do you know?