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Registered: ‎13-08-2008

How do we get more active users

Following on from another post there are just under 18 thousand active members of this community and 32 million connections .

 

How can we actually grow the active membership 

 

We have the community rewards etc but how can o2 increase the use of the community 

 

@Martin-O2 @Marjo just puttin this out there is the community actively promoted at point of customers taking a contract etc 

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Level 28: Ingenious
Posts: 4,264
Registered: ‎03-08-2018

Re: How do we get more active users

[ Edited ]

@adamtemp64 wrote:

Following on from another post there are just under 18 thousand active members of this community and 32 million connections .

 

How can we actually grow the active membership 

 

We have the community rewards etc but how can o2 increase the use of the community 

 

@Martin-O2 @Marjo just puttin this out there is the community actively promoted at point of customers taking a contract etc 

 

I am quite a new member (Aug 2018) and the answer is no The community is not actively promoted at point of new contract. I was a community member in TalkTalk (and still am)  so joined o2 straight away to get help and then stayed on but o2 is much better because they promote interesting topics etc. and the community is also chatting about all sorts of subjects.

 

Your idea is a good one ~ it would be very nice to hear from others all over the world. 

 


 



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Re: How do we get more active users

Well. We get hassling texts to join or visit O2 Priority...

We get a text every time we roam...

So why not push a text out at, say, contract renewal, or on first payg top-up, with a link to the Community Forum?
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Level 16: Talkative
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Registered: ‎22-04-2017

Re: How do we get more active users

I'm on the forum every day I may not sign in but I read most posts and log in and answer when I see one were I think I can help
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Posts: 73,142
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Registered: ‎04-01-2009

Re: How do we get more active users

People use their phones much more these days and when they do have spare moments, tend to be streaming movies, catch up TV or playing games. You either like forums or don'tin most cases so promoting by text to new members when registering is a good idea as long as it isn't over-done. People do complain about texts but if it's a text that gives useful information about the community, for help, for the knowledge base and for the social side then it should be welcomed.

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Registered: ‎14-01-2013

Re: How do we get more active users

I agree, a text seems a great idea. One which gives you a direct link to the community forum.

If the link isn't used (activated) then possibly one more text a few months later?

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Registered: ‎22-08-2016

Re: How do we get more active users

A text is a great idea. People only find us if they need help, and I would imagine not even then, in some cases.

 

I only found the community when I needed help and stayed because I found it fun and I learned so much.

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Re: How do we get more active users

Guess I may have stirred it up https://twitter.com/o2/status/1095686784326004738?s=21
iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services