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How do we get more active users
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on 09-02-2019 14:33
Following on from another post there are just under 18 thousand active members of this community and 32 million connections .
How can we actually grow the active membership
We have the community rewards etc but how can o2 increase the use of the community
@Martin-O2 @Marjo just puttin this out there is the community actively promoted at point of customers taking a contract etc
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
Re: How do we get more active users
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09-02-2019 14:55 - edited 09-02-2019 15:04
@adamtemp64 wrote:Following on from another post there are just under 18 thousand active members of this community and 32 million connections .
How can we actually grow the active membership
We have the community rewards etc but how can o2 increase the use of the community
@Martin-O2 @Marjo just puttin this out there is the community actively promoted at point of customers taking a contract etc
I am quite a new member (Aug 2018) and the answer is no The community is not actively promoted at point of new contract. I was a community member in TalkTalk (and still am) so joined o2 straight away to get help and then stayed on but o2 is much better because they promote interesting topics etc. and the community is also chatting about all sorts of subjects.
Your idea is a good one ~ it would be very nice to hear from others all over the world.
Re: How do we get more active users
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on 09-02-2019 15:23
We get a text every time we roam...
So why not push a text out at, say, contract renewal, or on first payg top-up, with a link to the Community Forum?
Re: How do we get more active users
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on 09-02-2019 15:38
Re: How do we get more active users
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on 09-02-2019 16:33
People use their phones much more these days and when they do have spare moments, tend to be streaming movies, catch up TV or playing games. You either like forums or don'tin most cases so promoting by text to new members when registering is a good idea as long as it isn't over-done. People do complain about texts but if it's a text that gives useful information about the community, for help, for the knowledge base and for the social side then it should be welcomed.
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on 09-02-2019 19:57
Re: How do we get more active users
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on 09-02-2019 20:06
A text is a great idea. People only find us if they need help, and I would imagine not even then, in some cases.
I only found the community when I needed help and stayed because I found it fun and I learned so much.
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on 13-02-2019 14:15
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services