unordered sim mess up!!

[Anonymous]

I'm very dissatisfied, I never ordered a sim nor did I want to have to go to the 02 shop new years eve get a replacement sim which still isn't working I left my daughter for a trip to London had no internet as the sim mess up messed my new year up.
3 hours spent finding where I had to go as I had no Sat nav and rely on my phone. Couldn't speak to my family contact my poorly daughter and spent hours in the cold lost.

Absolutely disgusted with the service as soon as my contract is up if not before I will be cancelling.
Protocol should be in place so this doesn't happen to anyone else.

Regards Daniel

[Anonymous]

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@Anonymous wrote:
Of course. Because I never asked for a new SIM IN THE FIRST PLACE

Maybe the shop staff were as confused as we are.  Did you explain the problem clearly or not?

[MI5]

I think the shop is definitely the best place to sort this out.

[Anonymous]

Does ANYBODY here actually understand the chain of events that happened to this customer??? The OP appears to have visited an O2 retail outlet to try to resolve a problem and they have replaced the SIM. But what the original problem was is a mystery.

[Anonymous]

My phone was working completely fine yesterday up until I received a email thanking me for the order of my new sim. To which I didn't order. So I went into the o2 shop got a new sim they said they have idea and I had to wait 24hours for it to be active. Thinking it can't possibly take that long I started my journey. I'm now home still completely disconnected and it's been 29hours

[Anonymous]

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@MI5 wrote:
I think the shop is definitely the best place to sort this out.

Yeah, they really helped the first time 

They'll just give the OP another new sim 

[Anonymous]

English. I never wanted or ordered a sim. In still without network. Which is clearly not my fault. And I have waited above 24hours still nothing. Been without a network worried about a young poorly child of mine

[Anonymous]

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@Anonymous wrote:
My phone was working completely fine yesterday up until I received a email thanking me for the order of my new sim. To which I didn't order. So I went into the o2 shop got a new sim they said they have idea and I had to wait 24hours for it to be active. Thinking it can't possibly take that long I started my journey. I'm now home still completely disconnected and it's been 29hours

FINALLY we have the real story.

[Anonymous]

Have you tried turning your phone off and back on a few times to help re connection.

[Bambino]

If you didn't order a new sim, and your phone was working fine before, why did you go into the store and have them change it? Why didn't you just tell them the new sim you received in the mail wasn't needed?

Have you tried your old sim in your phone to see if it still works?

[Anonymous]

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danella29 wrote:
English. I never wanted or ordered a sim. In still without network. Which is clearly not my fault. And I have waited above 24hours still nothing. Been without a network worried about a young poorly child of mine

Is english your native language?

You didn't need a new sim.  Try replacing the old one.