General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Moto 360 STILL WAITING

Sooooo many empty promises with O2 online. I ordered on the 3 rd of October! Granted stocks ran out, but I was assured this time on the phone that stocks were here now and as I was one of the first inline for the latest stock, I would surely get mine...

Resolved! big bundles data usage

hi can anybody confirm if data usage display is available with big bundles on the O2 app?

Resolved! O2 Priority

hi everyone, I received a message from O2 saying there is a gift waiting and to open O2 priority, so I did and I got a free £15 Argos voucher for being with O2 for a year. The question is can I redeem it where I live? Or where it said to redeem it, i...

Excellent Service in O2 Store Huntingdon.

Just had great service in the above store.Popped in to see if I could get 4G on my sim, as I'm going to have a play on some new handsets.Bradley checked my details, and advised I was due an upgrade, but declined as said I'll give it a few more months...

Is it possible to change last 2 digits of O2 number?

This may sound ridiculous but I've been told that it's possible to have the last 2 digits of your O2 number swapped around. My brother is receiving nuisance calls and believes they will be able to contact O2 and request that the last two digits of th...

Resolved! Community security problem

Can somebody explain why, if I disconnect from the Community without logging off, I can reload the page an hour or so later without being required to log on again ? I've never had this occur with any other website.

Resolved! Cancel my sim

how is there no option to get in touch with you in the early hours other than telephoning? My phone has been lost and I need to cancel my sim in case the person who picked it up and turned it off is calling abroad on my sim. Please get in contact O2 ...

Resolved! problem with upgrading with meastro

Hi I'm trying to upgrade filled out all the paper work online only to get to the payment page and there is no option for meastro!I don't have a credit card so am unable to continue with payment. Phoned and spoke to an advisor after being held in a qu...

Resolved! Repeated text messages

Don't know if this is an O2 issue or my phone which is a HTC one mini. From last night, every time somebody has text me, the same text has kept coming over and over again every 10 mins. It's driving me bonkers especially as I need my phone for the al...

Redeem clinches £12m O2 Recycle contract

Redeem have renewed their recycle contract with O2 by all accounts.http://www.mobiletoday.co.uk/news/industry/31197/exclusive-redeem-clinches-12m-o2-recycle-contract.aspx Redeem has beaten rival Brightstar 20:20 in the race to win a major handset rec...