Feedback: 'feedback@o2.com'

jonsie · ‎26-11-2012

I have recently spoken to Mohammed in customer service who was patient, very knowledgeable and spent 40 minutes going through various settings and functions on my new phone. He also sent me various technical emails which explained every function on the phone.

On one of the emails, along with his personal contact details (which he was happy to give me) was a feedback address which is below.

feedback@o2.com

Simple really and I presume this can be used for both positive and negative feedback, positive in my case!:smileyhappy:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎26-11-2012

Well done jonsie, useful email link.

How are you getting on with the new phone?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Toby · ‎26-11-2012

Cheers for that jonsie, lovely words.

As perksie says, how is the phone?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

jonsie · ‎26-11-2012

@perksie wrote:
Well done jonsie, useful email link.

How are you getting on with the new phone?

Got the hang of it now perksie but I seem to find new things it can do every day:smileyhappy:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎26-11-2012

Android can be a bit magical can't it?

I'm looking forward to an upgrade from 2.2 as soon as someone gets some stock, I might get a Nexus 4!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎26-11-2012

It's certainly getting some good write-ups and I would possibly have gone with that had I waited.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎26-11-2012

By the time I get round to it the S3 might have come down a bit, I would prefer that really.

Struggling with justifying the expense, but with Chhristmas coming up I might take the plunge!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎26-11-2012

Nice, Jonsie! Thanks for the email address. I suspect it may prove very useful to me one not-so-distant day.

Anonymous · ‎29-11-2012

Hi guys,

Thanks again for this thread - we've managed to find the person in question and feed this back. Great work everyone!

Cheers,
Leonard

Anonymous · ‎29-11-2012

Guys, I've just heard the email address feedback@o2.com isn't working and after testing it myself, that unfortunately seems to be correct.

However, please feel free to start a thread to share it with the community and send me a private message (preferably with your mobile phone number) if you'd like it fed back into the business.

Cheers,
Leonard