01-01-2015 14:59 - last edited on 01-01-2015 15:02 by BrendonM
I'm very dissatisfied, I never ordered a sim nor did I want to have to go to the 02 shop new years eve get a replacement sim which still isn't working I left my daughter for a trip to London had no internet as the sim mess up messed my new year up.
3 hours spent finding where I had to go as I had no Sat nav and rely on my phone. Couldn't speak to my family contact my poorly daughter and spent hours in the cold lost.
Absolutely disgusted with the service as soon as my contract is up if not before I will be cancelling.
Protocol should be in place so this doesn't happen to anyone else.
Regards Daniel
01-01-2015 16:55
@Anonymous wrote:
Of course. Because I never asked for a new SIM IN THE FIRST PLACE
Maybe the shop staff were as confused as we are. Did you explain the problem clearly or not?
01-01-2015 16:57
01-01-2015 16:57
01-01-2015 16:57
01-01-2015 16:57
01-01-2015 16:57
01-01-2015 16:59
01-01-2015 16:59
01-01-2015 16:59
01-01-2015 17:00
@Anonymous wrote:
My phone was working completely fine yesterday up until I received a email thanking me for the order of my new sim. To which I didn't order. So I went into the o2 shop got a new sim they said they have idea and I had to wait 24hours for it to be active. Thinking it can't possibly take that long I started my journey. I'm now home still completely disconnected and it's been 29hours
FINALLY we have the real story.
01-01-2015 17:01
01-01-2015 17:01
01-01-2015 17:02 - edited 01-01-2015 17:02
01-01-2015 17:02 - edited 01-01-2015 17:02
01-01-2015 17:02
danella29 wrote:
English. I never wanted or ordered a sim. In still without network. Which is clearly not my fault. And I have waited above 24hours still nothing. Been without a network worried about a young poorly child of mine
Is english your native language?
You didn't need a new sim. Try replacing the old one.