unordered sim mess up!!

[Anonymous]

I'm very dissatisfied, I never ordered a sim nor did I want to have to go to the 02 shop new years eve get a replacement sim which still isn't working I left my daughter for a trip to London had no internet as the sim mess up messed my new year up.
3 hours spent finding where I had to go as I had no Sat nav and rely on my phone. Couldn't speak to my family contact my poorly daughter and spent hours in the cold lost.

Absolutely disgusted with the service as soon as my contract is up if not before I will be cancelling.
Protocol should be in place so this doesn't happen to anyone else.

Regards Daniel

[MI5]

Please remove your address as this is a public forum.

[MI5]

Thanks Brendon.
Now that is done danella29, how can we help you ?

[Anonymous]

Sorry to hear of your experience.

Welcome to the forum where we are customers too.

Are you all sorted now !

[Bambino]

I hardly think the OP would be sorted if they posted a complaint only 30 minutes ago.

[Anonymous]

What seems to be the trouble? Is it a new contract you signed up for? Or a sim swap? We need to know more if us customers can help you

[Anonymous]

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@Bambino wrote:

I hardly think the OP would be sorted if they posted a complaint only 30 minutes ago.

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It's a reasonable question. 

We'll know if and when they return.  😄

[Bambino]

If the OP said they were intending to cancel even before the end of their contract it isn't quite possible at all and it wasn't just 'venting'. As far as I'm concerned it was @Anonymous who asked the reasonable question. 

[Anonymous]

Ok Bambino.

Let's hope the Op returns so they can be helped if help is indeed required 😄

[Anonymous]

Thank you @Bambino in my opinion until we know more about the query I'm inclined to believe it's something to do with a new contract that has just been signed to or a sim swap gone wrong