unlimited data package

[Anonymous]

Apparently not so unlimited. If you get to 3gb in a calender month you get cut off and you can't argue the toss either! You just get fair usage policy, even though I don't remember there being one! Perhaps they could give me a rebate for the 6 years previous where I barely used 200 meg a month, half a dozen texts and a fraction of the calls. If only 3 had decent reception. ..

[gemz4the1]

If you are not happy with this and you want to argue your case then I suggest that you email O2 customer services regarding this issue.  I am not promising that they will do anything but it cannot harm to contact them. 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business)...

[perksie]

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@gemz4the1 wrote:

If you are not happy with this and you want to argue your case then I suggest that you email O2 customer services regarding this issue.

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This has been complained about since the unlimited packages stopped about three years ago.

Unless there is an adjudication by the regulator O2 will not do a thing.

[Anonymous]

Sorry Pablo but that's an excuse a fup is written down somewhere and O2 need to publish it if I'm in one spot using my unlimited data surely that's up to me

[Bambino]

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@Anonymous wrote:

IIRC O2 measure it against what other people paying the same amount have as their set allowance.

Example 1 - you're on a £20 unlimited data sim only from years ago.  For £20 sim only now people are getting 1GB.  Therefore using 2GB-3GB will probably trigger the FUP.

Example 2 - you're paying £40-£50 a month on a handset contract with unlimited data from a few years back.  Well those paying that kind of price now are generally getting 8GB data so the FUP wouldn't kick in as quickly.

Another point about FUP, its not always all about the amounts of data being used, O2 take into account whether your 'unlimited' usage is negatively impacting on other users' ability to use the network.  If you're always in one cell spot and your usage is classed as excessive, the FUP might kick in before 2-3GB.  Thats quite rare, but has happened on occasion.

O2 don't say how much they deem as FUP, because it can vary.

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Sorry Pablo, but that all sounds like O2 moving the goalposts to suit themselves. 

[Anonymous]

My thoughts exactly there must be a fup but no one wants to state what it is

[Anonymous]

Im more then happy with truely unlimited mobile data for £12 a month over the O2 network

If people want more data they should look at Giff Gaff, we are all part of the same Telefonica happy family

[jonsie]

That really doesn't cut it Pablo. FUP just seems to be a made up allowance which O2 will vary dependent on whichever person sat at his desk deems it excessive.

[Bambino]

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@Anonymous wrote:

Im more then happy with truely unlimited mobile data for £12 a month over the O2 network

If people want more data they should look at Giff Gaff, we are all part of the same Telefonica happy family

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I'm on a legacy unlimited data contract with O2, but I'm just biding my time until I see the 4G tariffs that GiffGaff will offer, which isn't far away. 

[Anonymous]

Im really impressed with Giff Gaff, there 4G annoucment is March IIRC.

[Bambino]

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@Anonymous wrote:

Im really impressed with Giff Gaff, there 4G annoucment is March IIRC.

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Yes I knew it was March. I'm very curious to see what their tariffs will be. Will they still offer unlimited data on 4G?