i have been with O2 for quite a while for my broadband and on the premium tarif for family and friends.
unfortunatly my wife sadly passed away in may and so i have had to try to sort out and organise my financial needs
i received a call from O2 asking me if i was interested in home phone and at the time of asking i was in no position to do anything about it.
however a little later i phoned O2 to show interest with the home phone
i was told that i could add homephone anytime for £12 per month making a total of approx £20 month which included broadband and home phone.
i was also told i would receive 3 months free broadband.
so went ahead and took this out.
now i have received my monthly bills july £7.50 paid August £17.42 paid Sept £37.98 paid Oct £29.10 due
i have been in contact with O2 who say that my contract has changed and that the family and friends now no longer apply to me
and that because i have taken a new contract then my circumstances have changed
i was NOT told of this when i was first contacted about homephone in May
and again NOT told about this when i enquired about adding homephone
why are O2 allowed to do this to people
just when i need to get things simplified i get lumbered with this unfair and unacceptable treatment.
the fellow at costomer services i have just spoken to was very understanding and is now passing the problem to a superviser who i have been told will call me today
so i am hoping for some good news (for a change)
if not i'm OFF :robotmad:
