unfair treatment by O2 a disgrace

[Anonymous]

i have been with O2 for quite a while for my broadband and on the premium tarif for family and friends.
unfortunatly my wife sadly passed away in may and so i have had to try to sort out and organise my financial needs
i received a call from O2 asking me if i was interested in home phone and at the time of asking i was in no position to do anything about it.
however a little later i phoned O2 to show interest with the home phone
i was told that i could add homephone anytime for £12 per month making a total of approx £20 month which included broadband and home phone.
i was also told i would receive 3 months free broadband.
so went ahead and took this out.
now i have received my monthly bills july £7.50 paid August £17.42 paid Sept £37.98 paid Oct £29.10 due
i have been in contact with O2 who say that my contract has changed and that the family and friends now no longer apply to me
and that because i have taken a new contract then my circumstances have changed
i was NOT told of this when i was first contacted about homephone in May
and again NOT told about this when i enquired about adding homephone
why are O2 allowed to do this to people
just when i need to get things simplified i get lumbered with this unfair and unacceptable treatment.
the fellow at costomer services i have just spoken to was very understanding and is now passing the problem to a superviser who i have been told will call me today
so i am hoping for some good news (for a change)
if not i'm OFF :robotmad:

[Anonymous]

So why does the friends and family discount no longer apply, does the person that gave you it no longer work at o2?

[Anonymous]

So why does the friends and family discount no longer apply, does the person that gave you it no longer work at o2?

i have been in touch with the person who still works there
he is on holiday at the moment half term
i do have his ein number
they said that they would contact me today but have not done so as yet
so won't be holding my breath :robotmad:

[Anonymous]

well i have now been in touch with O2 several times
it seems that my braodband discount for family and friends has been stopped. because someone at O2 has altered my contract :robotmad:
now i cant have this reinstated
someone had put me on broadband at £15 /month :mansurprised:
i have now been put on another tarrif called basic
and need to pay £8 + £12.50 for my home broadband package
and for my home phone calls package £5/month(this information taken from my details on O2 website)
so i think i will have to pay £25.50/month
i feel i have been let down by the people who spoke to me about taking up the offer
I feel very disapointed as i have been told twice by O2 that i would have homephone(£12.50) added to my broadband package(£7.50)and also get 3 months free broadband for a payment of £20/month.
i don't know how O2 can get away with this.
and wished i'd never gone with the homephone package
sure i've been missold a contract :robotmad:

[Anonymous]

well i have now been in touch with O2 several times
it seems that my braodband discount for family and friends has been stopped. because someone at O2 has altered my contract :robotmad:
now i cant have this reinstated
someone had put me on broadband at £15 /month :mansurprised:
i have now been put on another tarrif called basic
and need to pay £8 + £12.50 for my home broadband package
and for my home phone calls package £5/month(this information taken from my details on O2 website)
so i think i will have to pay £25.50/month
i feel i have been let down by the people who spoke to me about taking up the offer
I feel very disapointed as i have been told twice by O2 that i would have homephone(£12.50) added to my broadband package(£7.50)and also get 3 months free broadband for a payment of £20/month.
i don't know how O2 can get away with this.
You'll have been given home phone line rental £7.50 anytime calls £5 broadband basic £8 with 3 months free so £20.50 if you want friends and family discount you'll need to get the person you know at o2 to fill in the form.
and wished i'd never gone with the homephone package
sure i've been missold a contract :robotmad:

[Anonymous]

well this is what is on my package again taken from my O2 website
perhaps you could lok and see if i may have it wrong
also gives details of my next bill??
My Home Broadband package
My package
The Basics
Monthly charge*
£ 20.50 Line rental included
Contract
12 months
Date contract ends
27 October 2011

My Home Phone calls package
My package
Anytime Calls
Monthly charge*
£ 5.00

My bill summary
My bill date
22 October 2010
Payment is due on
09 November 2010
Amount of Current bill
£ 29.10
New Total Balance
£ 29.10
My Next Bill Date
22 November 2010

[Anonymous]

well this is what is on my package again taken from my O2 website
perhaps you could lok and see if i may have it wrong
also gives details of my next bill??
My Home Broadband package
My package
The Basics
Monthly charge*
£ 20.50 Line rental included
Contract
12 months
Date contract ends
27 October 2011

Yeah you're definitely £20.50 as a basic price, that first bill probably has a bit of pro rata on it
My Home Phone calls package
My package
Anytime Calls
Monthly charge*
£ 5.00

My bill summary
My bill date
22 October 2010
Payment is due on
09 November 2010
Amount of Current bill
£ 29.10
New Total Balance
£ 29.10
My Next Bill Date
22 November 2010

[Anonymous]

@canwefixit
thanks for answering
are you saying that i will be paying £20.50/month??
what does the £5 mean in my phone package mean?
and why are my bills not showing correct??
aug £17.42
sept £37.98
oct £29.10
i do use the phone very much and have no excessive charges
sorry for not understanding

[Anonymous]

The £5 will be your anytime calls. Unfortunately without seeing your bills I can't give any sort of useful comment past 'must be call charges' however if you call customer services they can give you a run down and also details how to see itemised bills online.

[Anonymous]

this is copied and pasted from my account
International calls 00:00:00 0.00
Calls to numbers in the UK
0845/0870 00:49:05 0.00
Local 01:25:52 0.00
Mobile 00:00:59 0.18
National 00:55:26 0.00
Total Calls to numbers in the UK 03:11:22 0.18
Messages 0 0.00
Pay as you use 0 0.00
Operator calls 0 0.00
What you've used in total
i only started with homephone is late july
i don't use the phone much at all
i am deaf and find the phone a bit of a chore as i have to keep asking people to repeat things so i can understand.
so it is something that i try to avoid if possible
but since i have been connected to homephone i have had bills of
£17.42
£37.98
£29.10
this is not right surely??