20-10-2017 03:30
20-10-2017 05:06
Source of article http://www.bbc.co.uk/news/technology-41679408
20-10-2017 06:46
20-10-2017 06:46
I notice according to the study, people aged over 65 were the most likely to be stung - with 23% staying on their contract past the end of the fixed deal period.
However, I am with O2 and on a 12 month sim only deal and unless I give notice or upgrade/take out a new contract etc, I will continue to pay the same, as the contract rolls on month by month. Slightly different to being overcharged fro a handset though.
Veritas Numquam Perit
20-10-2017 10:18
20-10-2017 10:18
20-10-2017 11:23
How is this new news?
It seems blatantly obvious to me that you pay for your handset over the course of your contract and the networks always contact you when your due for renewal.
If a person doesn't move to sim only or upgrade to a new handset then that's their problem....not the networks.
20-10-2017 11:40
20-10-2017 11:43
@Glory1 wrote:
I think the point Citizens Advice are making @Anonymous is these networks are not contacting their customers at the end of their contracts but continue to charge them for the handsets they've already paid for.
I did make the point that you should know when your contract is due to end as it's 24 months (2 years) from the date you receive the handset.
Personally, prior to going on refresh I didn't wait for O2 to contact me. I contacted them to upgrade.
I have never known a network NOT to contact the customer when due for renewal; wether the customer decides to speak to the advisor is a different issue and not the networks fault.
20-10-2017 11:46
20-10-2017 11:46
Add to that, many of those people were in the over 65 age bracket, and probably thought they would be informed.. I agree it is the responsibility of the individual. Having said that, when my home and contents insurance runs out..I am informed, same with pet insurance. Add to that cover for my Sky HD box. So basically if companies want you to renew they will contact you...Swings and roundabouts really...
Veritas Numquam Perit
20-10-2017 11:55