cancel
Showing results for 
Search instead for 
Did you mean: 

turning off voicemail

HughJarsse
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

As per title.

Have been migrated from Virgin Media, and want to turn off voicemail.

In VM's account, I was able to access things like roaming, voicemail, and call barring, premium numbers, etc, and change their preferences from the account, both website and app...

These do not appear to be accessible in the O2 account settings??

Surely, these are BASIC functions, and should be user controlled??

I do not need voicemail, or roaming, but am unable to find any means of turning these off??

O2 have closed all the local shops near me, so tried the 'tech chat' which promised to get back to me (a week ago!) but not had anything from O2 , (except loads of 'buy this, upgrade to this' & 'add this bolt on' ).

Not too impressed with O2 to be honest, zero customer support, and no useable account system...

I mean, all I want to do is turn off some settings.  In VM, simple, in O2, impossible.. (and yes, I have the app installed on phone, but no different to the website account!!) 

Message 1 of 5
1,621 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 149629 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

@HughJarsse 

Guide here Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,611 Views

HughJarsse
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Turning off VM
Dial 1760 and press send

 

Hi, assume that this means send a text to 1760, not a call??

(says 'dial1760' as if making a call, then says 'press send' as if sending a text)

Not very clear is it?? 

Thought VM were bad, seems O2 are trying to outdo even VM now!!

Message 3 of 5
1,517 Views

Enlli
Level 67: Unsung hero
  • 7991 Posts
  • 56 Topics
  • 1653 Solutions
Registered:

@HughJarsse It says DIAL not send a text. It's clear to me.

Wondered how long it would take for you to appear here.

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 5
1,514 Views

MI5
Level 94: Supreme
  • 149629 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

Some phones have a call button, some say send, most people can figure it out OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
1,512 Views