General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Terrible 4G Coverage

The 4G coverage with O2 is awful. The coverage checker is absolute nonsense! Every time I visit Cheshire Oaks I basically might as well leave my phone at home despite the coverage checker showing the service is 'GOOD' for the area. For me Cheshire Oa...

NEW SCAM GOVUK re support

On the day (Saturday ) I received 150.00 support into the bank. I received a text about eligibility ffor more support from GOVUK... with logo. I ignored this for a long time then thought I'd clink to open it to see what it was about. It was then i no...

Apple Watch ultra

I ordered the Apple Watch ultra on 8 September, and the launch date was 23 September, now we’re in 20 October and I’ve not received the watch or any updates what’s going on, all I get told is it’s delayed, on the o2 website it says 4 weeks or more fo...

APPLE WATCH ULTRA ORDER DELAYED BY 1 MONTH AND 8 DAYS

I ordered the apple watch ultra trail loop in black 1 month and 9 days ago and I still haven't had the slightest update, called in and they've all told me to wait for the 3-4 week expected delivery wait! this is ridiculous why let people order when y...

Customer service as it should be.

Please pass on my thanks to Nathan at the O2 store in Beeston, Nottingham. My wife and I went in today to arrange a SIM swap following the purchase of new phones. Nathan walked us through the process, explained everything clearly and even moved us on...

Thank you

I would like to thank Nathan from the O2 branch in Woolwich for his help in sorting out a problem with an O2 sim I got from a Virgin Media package, also including a disagreement with them about Disney +. Thank you so much you were so patient, it woul...

New account fraud block

Does anyone have any experience of O2 fraud dept? Do they ever resolve issues?

Scam text

Had a scam text, purporting to be from O2, claiming they were having problems taking the direct debit for our bill. It asked for a response via text to sort it out. I deleted the text, but O2 would only contact you about such issues via the app or em...

O2 appalling customer service

I was diagnosed with cancer back in March and ended up having to undergo emergency surgery. I'm now not working and I'm on disability benefit so sometimes I can be a few days late in paying my airtime or device plan. I will NEVER use o2 ever again du...

Missed Calls on my Android Mobile Phone

I've recently missed some important calls from my local Health Surgery, who when challenged where adamant that the calls had been made by a GP to my mobile number. I then took the matter up with O2 via a chat session on the 18th September 2022 who re...