General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Trying to get hold of o2 is a nightmare

Being trying to get hold of someone from o2 for over two days and all i get is you are in a que or all our advisers are busy. Hosestly acomplete joke.

Using my Samsung Galaxy LTE watch

Anyone know how I go about adding my Galaxt Watch 4 LTE to my buisness account phone SIM? Is this even possible? CHeers

Support is absolutely hopeless. Can't wait to change provider

My Data went 2 weeks ago now while in the Lakes. After finding out there they were 'trying to upgrade' the area and was an outage I had to cut my vacation short and head back over to Northumberland where we live as I require constant email access for...

Guide for upgrading?

Morning all. In my circle of friends I am quite well know for being able to haggle some good deals regarding phone contracts. I’m terrible at haggling new cars, which my other friend is great at, but I need new deals every 12 months so I would like m...

Airtime rewards

I have tried to redeem 3 separate £10’s from airtime rewards over the last 4 months and none of them have been taken off my bills? Any help??

Still waiting for PAC transfer to activate my phone

I am Len Laybourne, the account holder. I transferred my number (Personal details removed) via PAC on Tues 24th. Received message from O2 on Wed 25th to say transfer would be completed by 6pm that day. Sadly, to date, it is still not working. Please ...

Thought I'd bricked phone after plugging it into a mains charger...

I have a Poco F3, bought direct from Xiaomi (obviously running an O2 SIM) and it's been brilliant. The only time it went a bit wrong, was whilst it was plugged into a mains charger (not the one included) away from home - it was connected to a convent...

Fraudulent activity on your account

My account must have been hacked. I'm getting letters about accounts I do not have.

Industry News: Vodafone to reintroduce Roaming Fees - o2 please don't follow suit

So looks like Vodafone are following EE and reintroducing Roaming Charges in the EU from 6th Jan next year https://www.mobileworldlive.com/featured-content/home-banner/vodafone-uk-follows-ee-by-bringin-roaming-fees-back?ID=a6g1r000000xQxzAAE&JobID=84...

sim card number change

i need to change my phone number over to another sim card, but i couldnt access my account in the O2 Shop because the answer was wrong on the security question. i have the new sim card here now but need my number transferred onto it.