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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4793 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 16372 Views
  • 97 replies
  • 0 kudos

Cloakroom

I recently went to a gig at my local O2 venue when I tried to use the O2 Priority app for the free cloakroom deal but as both the wifi and 4G wasn't working I couldn't access the app to the code needed to claim the deal. It pretty ironic that your se...

Anonymous by Not applicable
  • 1005 Views
  • 8 replies
  • 0 kudos

last post for 2017

Hi please could you tell me whether its possible to clear ones posts , questions, greetings after a whileAlso private messages? Very best wishes for clear lines, fast contacts and very few tablet s - hehe for 2018 Jenny105

Jenny105 by Level 15: Gaining a Reputation
  • 829 Views
  • 5 replies
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Live Chat where are you???

Had a lengthy live chat late yesterday to complain about my new phone not turning up. I was told I would have to resume the chat this morning to get an update etc. Surprise surprise.....no live chat all morning. So what do I do now. Thanks again O2.....

Anonymous by Not applicable
  • 1938 Views
  • 10 replies
  • 0 kudos

02 Priority - Cafe Nero £5 Voucher

I was successful in registering for the above Voucher this morning but it would not scan in the Nero cafe Inverness store which was very embarrassing. The code shows that it is still valid and is counting down but there is no way I will be trying it ...

Anonymous by Not applicable
  • 1179 Views
  • 8 replies
  • 0 kudos

Swap £5 voucher

Hi there anyone would like a Tesco Dirext £5 voucher please? I’d be happy to swap with Virgintrain vouchers!

Anonymous by Not applicable
  • 498 Views
  • 1 replies
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o2 pay monthly international charges

Just warning anyone who recently signed up for o2 pay monthly deal at £16 per month. The deal that has been promised is not being delivered and one has to spend hours and hours disputing excessive charges and fees. Customer support can't help, manage...

Anonymous by Not applicable
  • 1688 Views
  • 10 replies
  • 0 kudos

Get involved: your thoughts on forum board structure

Hi everyone! We have seen feedback and comments related to the forum board structure from many of you, so it would be awesome to collect your views and ideas in more detail in this thread and get a discussion going. We would like to make the forum bo...

Marjo by Former Staff
  • 7122 Views
  • 52 replies
  • 2 kudos

Next Day Delivery

I ordered an iPhone 8S Plus 256 Gb yesterday and was told that it would be next day delivery between 12pm and 6pm. I've tracked the order online and all it says is 'in progress' and under delivery option it simply says 'not appicable'. I spoke to som...

Anonymous by Not applicable
  • 1601 Views
  • 9 replies
  • 0 kudos