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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Chromebook Promotion 24/1/23 expired

26/1/23Was about to upgrade my S20+ to a S22+ 256gb taking advantage of the advertised Chromebook Promotion.Noticed in the small print that this promo expired on the 24/1/23. What if any promotions are now available with the renewal of a contract and...

D4Darryl by Level 1: Joiner
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o2 Open S23 Range exclusions

I know people are going to ask. but the exclusions list for o2 open and any discounts has been updated to include all of the S23 Range I am not surprised as these handsets will be in high demand, despite the very high prices

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madasaf1sh by Level 78: King of Kings
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O2 in 2023

I have Internet with a Big well known company, I still have to pay for landline which I unplugged over a year ago. I just sent long SMS, must of been long it sent as MMS, balance £0! panic I can still phone or text, I wrote on this forum before about...

AztecUK by Level 3: Thinker
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Recent Poor Reception

In the last few months I've had very bad reception. At first no calls or texts were coming in. Now I can't have any phone calls without the phone dropping every 5 minutes. I can't even get to speak to O2 because of it. When I do they don't help. I sa...

Angel4 by Level 1: Joiner
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Strange Problem this Morning

Well, I have a strange problem this morning, which has been reported to o2 but thought I would share it hear, one of my Pay Monthly Numbers seems to be (via the Web My o2 ) thinking its a PAYG number .... Works fine(ish) in the App I can even top up ...

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madasaf1sh by Level 78: King of Kings
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How long were you on hold for?

I've been on hold for 40 minutes now. Anyone else experiencing such long wait times? Update - 50 minutes now Anyone know how long you queue for Vodafone customer services on average? Update - 56 minutes. At 60 minutes the phone is going out the windo...

Anonymous by Not applicable
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Very Poor Customer Service

All, Is it just me or is O2 Customer Service extremely poor??I've had an O2 phone service for years now, and while the service is working its great.However, when you need something done/changed and you need to engage Customer Services, then you had b...

Porting problem

@O2Lisa Hi,it looks like you have helped lots of people with porting problems. I ported my number over from ee last week and I cannot receive any text message or send any texts or receive any calls other than from the o2 network. I have spoken to lot...

Suzanne11 by Level 1: Joiner
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