General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Big bundle top up

I wanted to top up my daughter’s & her husband’s big bundle using my credit card but was refused. Any hint on how to solve this as O2 shops are closed?

I had debt collectors at my door for unpaid bills on a device which was immediately returned

Last year in July I ordered an Alcatel tablet for my 4 year old autistic son, I was not happy with the tablet and returned the device 2 days later or replaced it with a different one, all was good.4 months later I have debt collectors knocking at my ...

Switch back to iPhone from Samsung

I bought a Samsung S10 in January after having iPhones for years. I can't get on with it and want to switch back. Which iPhone do you recommend?

O2 / Virgin Merger Talks

I know that according to the news article I read on Google News, they are only in talks but should an O2 and Virgin merger happen, would this benefit existing O2 customers? I was a T-Mobile customer when the T-Mobile / Orange merger (EE) was happenin...

Upgrade offers - why so bad?

I can't get anyone from O2 to talk to me so I'm hoping somone can shed some light on why my upgrade offers are so bad...I am on a good SIM only deal since paying off my phone. £16 a month with 6GBdata and free everything else.I want a new phone (Gala...

Disney+ new releases

For those of you have taken advantage of O2's new Disney+ exclusive content there are some fab new releases in June... Launching the 12th Of June we have 'Artemis Fowl' - Based on the book by Eoin Colfer, spel binding adventure that follows the journ...

How to claim galaxy watch

hi.im struggling to find any receipt or purchase document to add to galxy member so i can claim my free galxy watch can anyone help with this please .

Terrible Customer Services

I understand that this is a strange time but the service I have received in the last two weeks is verging on the ridiculous. I had a SIM swap which didn't work and I ended up with no service. Despite numerous calls and being promised call-backs, didn...

Unlatching from O2 to move to new provider

I moved my son from O2 to Sky mobile & got him a new phone. He wanted to keep his existing number & this has now been set up.I want to give his old phone to my other son who will also be on sky mobile so need to unlock the phone from O2.I have filled...

Who should I contact/how can I contact someone about a broken phone when I have acident damage cover

Lengthy title exlains it all really! I am currently trying to find some way to contact O2 about getting a replacement phone as mine has suffered an accident and it is rather vital for work, Normally I would go into the shops for things such as these ...