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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4139 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14101 Views
  • 89 replies
  • 0 kudos

No 4G

I travel to Europe a lot, I have never been able to get 4G even now I am in Paris , why? So frustrating even the 3G seems like it's slower than in the UK

Anonymous by Not applicable
  • 1135 Views
  • 4 replies
  • 0 kudos

ripped off

I have 4 contracts with o2 and have recently found out i should have been getting discounts for having more than 1 phone but have been told i should have asked at time i took them out this is unfair and unethical of o2 if this is not rectified im can...

Anonymous by Not applicable
  • 855 Views
  • 3 replies
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Free upgrade what a pile of.....!!!!

So today I go into an O2 store to take advantage of the free upgrade after a year so I choose my new phone and contract they then want to look at my old phone to "value" it this phone has had a screen protector and case since I got it.... They come b...

Anonymous by Not applicable
  • 1370 Views
  • 2 replies
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WHAT A USELESS BUNCH OF #########

WE ORDERED TWO PHONES A FEW DAYS APART. AN IPHONE 6S AND AN IPHONE 8PLUS.THE FIRST ARRIVED NO PROBLEM COMPLETE WITH SIM CARD. WE SET ABOUT ARRANGING TO HAVE THE PAC NUMBER PORTED OVER FROM GIFFGAFF.IT WAS A FEW DAYS LATER WHEN WE ORDERED THE IPHONE 8...

Anonymous by Not applicable
  • 1083 Views
  • 3 replies
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Ho ho ho! Christmas is upon us :)

It's that time of year again where we all start looking for Christmas gifts and maybe even new tech treats for ourselves too. O2's Christmas promotions have gone live today, full details on the website here https://www.o2.co.uk/christmas Looks like t...

Xmas.jpg
Wa10 by Level 19: Quirky
  • 3566 Views
  • 19 replies
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Same-day delivery

Why bother offering same-day delivery and choosing a timeslot that day then sit like a fool waiting and looking like an idiot infront of family when your not going to bother O2 just rip me off on delivery cost for next day well I'm sat here next day ...

Anonymous by Not applicable
  • 2041 Views
  • 6 replies
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utter shambles of an isurance policy

I had a replacement phone come on Friday to a neighbor (a new one) now that neighbor is denying she had a parcel delivered. After ringing twice a day both dpd and o2 insurance. I was told that I would be entitled to a new phone with no payment of the...

Anonymous by Not applicable
  • 1200 Views
  • 4 replies
  • 0 kudos

Text Scam

I recently received a text apparently from O2, saying that I had been whizzing throiugh my data, and providing a link to Get the lowdown. I had in fact used very little data and this was a scam to get me to follow the link. Coincidently I had last mo...

Anonymous by Not applicable
  • 1438 Views
  • 6 replies
  • 0 kudos