General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

4G Calls Turned Off - O2 has turned off 4G calls on your account

Good morning I have an iphone SE [2022] - [5G enabled]. Early November, I got a pop-up message that said: "4G Calls Turned Off - O2 has turned off 4G calls on your account". My mobile data settings says '5G auto', which I understand is normal setting...

Are o2 lying about delivery times??

Hi all,Last Saturday the 17th Dec I ordered a Samsung galaxy Book2 Pro 5g which all went through ok and was given the delivery date of within a week of ordering and it continues to say delivery is within 1 week in the o2 shop website but when I spoke...

Verification codes and other important short code messages refusing to come through

O2 need to fix their broken network ASAP, had an issue few days ago where verification messages and extremely important messages like appointment reminders and appointment bookings werent coming through and it's just happened again, the only fix O2 s...

Upgrade delivered to wrong address - common problem?

I have seen some posts about 02 sending new phones to the wrong address. Is this a common problem? I ordered an upgrade on the app and for some reason they got DPD to deliver it to a property I moved out of 11 years ago. I don’t understand how this h...

Complaint

My £10 Data Big Bundle has ran out of data a few days before the renewal date. I rang 02 Customer Services in the hope I could start a new one today and the advisor said yes they could do that, and bring the renewal date forward. But then he started ...

Charged for Disney+

Hi all. Don't know if anyone else has had this happen to them, but in August I opted in to the Extra of a three months' trial of Disney+ for free. When I added the Extra I immediately selected the option not to subscribe once the free period ended. I...

Switch it up

So switch it up started on 1st June 22 I started 3 new contracts on 20th may 22 so I was 10 days out the shop never told me about it when upgrading.i think O2 treat good customers bad in that way O2 as a company just becoming like virgin media so now...

Mobile collection

I have a mobile to collect from the O2 shop. One of the things asked for is a photo id. I do not have anything with a photo id on. I have the text and the emails and also the bank details which are linked to the mobile account. Is this sufficient id ...

Feedback

Hi, I had some really useful help from a member of the webchat team, Shahab, but unfortunately the feedback form did not work! I just wanted to see if I could note here that Shahab was really helpful and dealt with my query promptly & efficiently and...

O2 Customer Service

Anyone else noticed that some people working for O2 Customer Service just hang up the phone on you if they think the call is too complicated? Happened three times to me today, then the 4th person I spoke to acknowledged that it is something some peop...