tarrif not working.

on 31-05-2013 14:55
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on 31-05-2013 14:55
Hi all,
I have recently today have toppe my phone by £10 and the tariff useually come through straight away. this has not happened and saying i have £10 in my account but still nothing has come through for my tariff. also i have given customer services a call and they said to use the website which i am finding not very helpful.
anyone know wy this is happening or can help me get my tarif going?
Thanks callum.
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on 01-06-2013 09:46
@Anonymous wrote:
okay i have found how to check anniversary date and it says N/A surely after topping up should give me a new date?
as it has in the past
A call to Customer Services may be in order.
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on 31-05-2013 14:58
If you mean your allowance, it starts again on your anniversary date not when you top up.
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on 31-05-2013 15:03
but i have looked at changing tariff as would be easier then to wait for anniversary date.
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on 31-05-2013 15:09
as it has in the past
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on 01-06-2013 09:46
@Anonymous wrote:
okay i have found how to check anniversary date and it says N/A surely after topping up should give me a new date?
as it has in the past
A call to Customer Services may be in order.

