stolen phone

on 24-01-2012 09:06
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on 24-01-2012 09:06
i pay my insurance every single month and what for if it doesnt cover brakages or he phone being stolen???????
I am disgusted with o2 lack of help, as long as they have my money they dont care
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on 26-01-2012 01:12
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on 26-01-2012 01:12
Make sure you have all the evidence that you pay your bills with them regularly have it all photo copied never give your original to the insurance company and report them to the police if they are not taking action.
The police would not look at this, it is a civil dispute.
Of course they will! All she has to do is complaint against the insurance not following their own policy and agreement as contract is a contract if you breech it you can be taken to furth action! If she do this they will try to communicate with her to solve the problem in a cheaper way which is to just replace her handset. You just have to be tough and insist your right to this people and if you know you are right you can fight for it.
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on 26-01-2012 13:31
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on 26-01-2012 13:31
Call in at your local police station and ask them.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

on 27-01-2012 12:02
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on 27-01-2012 12:02
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on 27-01-2012 13:46
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on 27-01-2012 13:46
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 27-01-2012 14:32
Just asking....maybe something we don't know? Definitely get to the police station and bask for the crime reference number and ask for a legitimate reason for the non-issue.

on 27-01-2012 16:06
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on 27-01-2012 16:06
Can't understand why it has not been given, a crime has occurred and been reported and a crime reference number should be issued automatically?
I thought the crime report was logged live online so the crime ref. is immediately available......unless their system was down at the time.
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on 27-01-2012 18:51
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on 27-01-2012 18:51
Giving a statement
Whether you reported an emergency or non-emergency, you will have to give a statement to the police. That means that you’ll have to tell an officer what happened to you or what you saw.
They may ask you questions or ask you to repeat yourself, to make sure the statement is as accurate and as detailed as possible.
When you've finished giving a statement, the police will usually read it back to you to make sure that their written account matches yours.
If you agree, you'll sign the statement and get a crime reference number. If you want to contact the police about the same incident in the future, you'll need to keep that reference number in a safe place.
If you're a victim of theft, you'll need to use the reference number when you tell your insurance company.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1


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