stolen phone

on 24-01-2012 09:06
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on 24-01-2012 09:06
i pay my insurance every single month and what for if it doesnt cover brakages or he phone being stolen???????
I am disgusted with o2 lack of help, as long as they have my money they dont care
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on 24-01-2012 09:11
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on 24-01-2012 09:11
a bit more info and us customers may be able to help you (as we are all customers here) if you want a comment from o2 try @o2 on twitter or on there facebook page
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

on 24-01-2012 09:23
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on 24-01-2012 09:23
Firstly o2 told me i had no isurance on the phone and told me they would just post a sim and i would have to deal with the rest, after calling the isurance group they told me i still have and always have had insurance!!!!!!! I was also told that once i have the crime investigation number i would be looked after and given a handset replacment (iphone4) but when ringing o2 back and going through the whole situation with someone new he told me not to hold my breath as the insurance would not get me my phone back????????? why do i pay insurance on the phone if i have to buy a new one anyway if anything happens to it???
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on 24-01-2012 09:39
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on 24-01-2012 09:39
It is o2's insurance policy and you can prove the payments taken?
Have you changed the handset and not notified o2 during the life of the policy? (different imei)
There were horror stories about o2 insurance and they have again changed the company that manage it on there behalf.
If after all avenues have been explored with o2 follow the complaints advice on the o2 contactus page and the insurance company a per the info in your policy booklet.
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

on 24-01-2012 12:27
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on 24-01-2012 12:27

on 24-01-2012 14:30
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on 24-01-2012 14:30
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on 24-01-2012 14:33
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on 24-01-2012 14:33
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

on 25-01-2012 15:39
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on 25-01-2012 15:39

on 26-01-2012 00:25
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on 26-01-2012 00:25
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on 26-01-2012 01:00
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on 26-01-2012 01:00
Make sure you have all the evidence that you pay your bills with them regularly have it all photo copied never give your original to the insurance company and report them to the police if they are not taking action.
The police would not look at this, it is a civil dispute.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

