General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Cant switch off voicemail from abroad? Really?...

I called o2 before I left the UK - I'm currently in Melbourne at the moment, and will be for 6 months - and asked for advice on what to do to lower my bill, data roaming etc - but nothing was mentioned about voicemail. I've now been out here 3 week a...

Removal Of Posts - Biased Community Admin?

Hello All, One of my good threads has just been deleted? I received a message threatening to "ban" me off this forum if I continue to un-intentionally cause disruption? What is this? a) I never aim to disrupt anyoneb) I want to show users the real av...

All my emails have been deleted.

Hello friends, I use o2 mail and upon logging in today I noticed all of my emails had been deleted and my inbox was empty This was extremely annoying and frustrating. Does anyone have any idea what happened here?

Resolved! yet more rude bad customer service

can anyone assist with an email address for 02 customer service ? i have tried calling and have been in the queue for 3 x 40 mins and longer ( i have screen shots!) for it to hang up on me, I am trying after 6 years to cancel my contract, having neve...

Resolved! 02 priority account suspended

My 02 priority ticket account has been suspended as tried to get on too many times can anyone help as it seems impossible thanks would be much appreciated x

Resolved! Contract Cancellation

My contract ends on the 27th December and i do not wish to continue it. do i have to phone up o2 30 days before and tell them? i have only one bill left to pay which is on the 11th of December. reason i am leaving is because i want to go back on pay ...

Resolved! Intermittent Service, Portsmouth 19/11/2012

anyone else having problems with signal and 3g in portsmouth? phone has been losing 3g and when 3g comes back my phone signal goes. taken 10 mins to send an imessage this morning.

Resolved! The worst customer service - I need to make a complaint

Please can someone let me know the 02 complaint procedure, I have just recevied the worst customer service.

Opinion: The rise of data-heavy apps vs. low data caps

A couple of days ago Google launched its Music service in the UK, and it's absolutely fantastic. The service acts as a cloud for your music collection, allowing you to access your music from any web browser as well as giving you access directly from ...

Upgrade Day at O2

Great it's Upgrade Day ..received telephone call from "O2 Upgrade Department" ( 0208 number) informing me that I am due upgrade today and in turn told them I was interested in an iPhone 5. A tariff was quoted, which although only available on 24 mont...