General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Moving abroad - options

I'm moving to the States for 9 months, starting in 2 weeks time. I'll be there all that time, apart from two weeks back here for Xmas. O2 told me a while back that my account could be suspended and that they could help set me up with a partner compan...

Spoofing

It appears that my email address may have been spoofed. I have received lots of Mail Delivery Service emails saying that emails weren't delivered to accounts I have never heard of. I have AVG, MalwareBytes, Adaware, SpyBot search and destroy and Zone...

Where have the contact numbers disappeared to?

Anybody else unable to find the contact us numbers on the o2 Contact us page?

Resolved! how long does it take to switch from monthly to pay & go and keep number

the answer is 5 days, talk to seven different people, repeat yourself several times even though the text of the conversation is still visible on screen. And I thought technology was meant to make things quicker, seems like a lot of chat operators jus...

Transferring text message from old phone to new phone

Hi there, Any help much appreciated but is there any way that I can save my bosses text messages from his old phone and ensuring that they are on his new mobile phone. The phone is a Nokia C2. Many thanks and fingers crossed that there is a way as it...

How can we keep more people active on the forum?

Hi everyone, After just having had a discussion with someone through PM about how to keep more people active on the forum, I wanted to ask for your input as well. Although we'll always have some 1-time posters (which is fine), I'm sure there are stil...

O2 Live chat taking VERY long.

The only way to contact O2 online now is by using their Live Chat service, it is no longer possible to contact them by email. I tried chat yesterday evening and gave up after half an hour. Today I waited again almost half an hour and finally got a re...

Kudos / Solutions

I am asking this in the open I cannot understand why people post in there signature or in a thread to mark as a solution or Kudos. These forums worked very well before this was introduced and asking for a solution to be marked / kudos given is just p...

02 family problems

Had a problem yesterday when adding someone new to my 02 family, when clicking the submit button I was redirected to the same page again and a message came up saying one of my family members was not eligible to be in my family; this was a bit strange...

What's happened to the business website ???

Does anyone know when the business site will be back online ?? https://businessonline.o2.co.uk/ Of course the idiots at the O2 help desk didn't even know the site existed! I don't need it in the bloody morning, or in an hour. I need it NOW!!