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selected cellular network for 'null' no longer available

IainA
Level 1: Joiner
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on ‎28-05-2024 18:34

on ‎28-05-2024 18:34

Since I updated my iphone 13s ios to 17.5.1, I keep getting this annoying message popping up. Has anyone else had this and if so, how can I get rid of it? I am with Virgin / O2

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Cleoriff
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on ‎28-05-2024 19:29

on ‎28-05-2024 19:29

@IainA 

Check these guides Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Also give Apple a call https://www.apple.com/uk/contact/ 

Veritas Numquam Perit

Girl in a jacket
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madasaf1sh
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on ‎28-05-2024 19:33

on ‎28-05-2024 19:33

@IainA 

 

It will be because Virgin Mobile has finally been removed from the list of networks in IOS, where you originally on VM and then moved to o2?

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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pgn
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on ‎28-05-2024 19:38

on ‎28-05-2024 19:38

@Cleoriff's advice to contact Apple is apt, @IainA - 

https://support.apple.com/en-us/101582

#

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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IainA
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on ‎28-05-2024 19:52

on ‎28-05-2024 19:52

Yes that is exactly right. Virgin to O2

 

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IainA
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on ‎28-05-2024 19:57

on ‎28-05-2024 19:57

Thank you. I will try them again

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MI5
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on ‎28-05-2024 20:00

on ‎28-05-2024 20:00

@IainA 

Pop in store with photo ID and swap to an O2 sim card, if not done so already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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