problem with upgrading with meastro

[Anonymous]

Hi I'm trying to upgrade filled out all the paper work online only to get to the payment page and there is no option for meastro!I don't have a credit card so am unable to continue with payment. Phoned and spoke to an advisor after being held in a que for 35 minutes only to be told we can't do it from our end you need to log back in and select visa option, I follow instructions but due to my card being a meastro not a visa it won't let me do it! I phone back o2 for the 2nd time wait another 20 min in a que before I speak to anyone to be told they can't put my payment through unless I know someone else who can pay on their card and me give them the money! I'm not happy and don't want to put the phone down cause by this point I've already wasted an hour on the phone and still got no further, the advisor says he will put me through to the billing department and see what they can suggest AT THIS POINT THE PHONE CUTS OFF! so an hour and 10 min of wasted time and still nothing done! Anyone any ideas? Can't believe the only cards accepted are credit cards!not a happy customer 😞

[MI5]

It wouldn't be the first outdated bit of the website...
Maybe it should go on the website errors thread....

[Anonymous]

Ha ha yeah money in the bank but can't bloody spend it 😉 that might be a good idea m15 just so people are aware and it will save them a wasted hour in a que on the phone.

[MI5]

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@Anonymous wrote:
Ha ha yeah money in the bank but can't bloody spend it 😉 that might be a good idea m15 just so people are aware and it will save them a wasted hour in a que on the phone.

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I've flagged it on the website errors thread so one of the Community coordinators should pick it up there.