problem with upgrading with meastro

[Anonymous]

Hi I'm trying to upgrade filled out all the paper work online only to get to the payment page and there is no option for meastro!I don't have a credit card so am unable to continue with payment. Phoned and spoke to an advisor after being held in a que for 35 minutes only to be told we can't do it from our end you need to log back in and select visa option, I follow instructions but due to my card being a meastro not a visa it won't let me do it! I phone back o2 for the 2nd time wait another 20 min in a que before I speak to anyone to be told they can't put my payment through unless I know someone else who can pay on their card and me give them the money! I'm not happy and don't want to put the phone down cause by this point I've already wasted an hour on the phone and still got no further, the advisor says he will put me through to the billing department and see what they can suggest AT THIS POINT THE PHONE CUTS OFF! so an hour and 10 min of wasted time and still nothing done! Anyone any ideas? Can't believe the only cards accepted are credit cards!not a happy customer 😞

[Anonymous]

No apologies warranted 😄

Good luck and perhaps let us know how you get on.

[Bambino]

There's no guarantee that an O2 shop will accept your card. If they won't accept it online, why would they in store? You need to speak to your bank and request an updated debit card.

[Beenherebefore]

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@MI5 wrote:
Maestro cards are been phased out now and your bank should be issuing you with an alternative card that is more widely accepted.
Unfortunately, not too many places still accept Maestro.

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I think the correct answer is that many UK retailers no longer accept Maestro.

Outside the UK Maestro is still widely used.

I believe The Bank of Ireland's account partnership with Post Office which started last year uses Maestro.

[Anonymous]

"payment can be made by any of the following methods: Maestro, Mastercard, Visa, Visa Debit, American Express. Monthly line rental charges are paid by direct debit." From http://www.o2.co.uk/termsandconditions/shop-purchasing-terms/purchases-from-o2-shop-terms-and-condit...

Confusing unless this page hasn't been updated.

[Anonymous]

To add -> I've just spoken to my local O2 shop and they accept the Maestro card.

[MI5]

It may still be possible to pay in any store with a Maestro card, but, only with chip and pin verification.
Online sales are no longer possible due to the current security protocols that were not in place at the time for Maestro.

[Anonymous]

Yeah I must admit it does say you can pay using meastro on their website but when you get to payment part it does not include it. Thank you all very much for your replies.will let you know if and when I get to an O2 shop.

[MI5]

Good luck

[Anonymous]

Confusing times when as I pasted in it does say it's an accepted method of payment.

Look forward to a reasonable outcome for you.

[Cleoriff]

And...it is the responsibility of the bank to update your cards.... Annoying that you have to chase them up to get a replacement visa debit card..