over a month to receice a second handset...

[Anonymous]

5 weeks after placing an order for a second handset for my account it was finally delivered without a sim. 02chat is useless. south african call centre fail to understand or act (still waiting for a call back from a manager).

advisors mis advise. managers refuse to take calls.

absolutely disgusted.

[MI5]

Great idea to sack all o2 staff and outsource to Capita, wasn't it....?

[Anonymous]

fabulous idea. when will these companies learn?!

[MI5]

When they stop trying to make $$$ I guess........

[Anonymous]

losing customers is not the best way to make $$$ though is it...

[MI5]

Amen to that

[Anonymous]

i'm sure they won't miss my money

[jonsie]

Why not just call into your local O2 store and pick up a sim....?

[Anonymous]

it was a second handset to be added to my account. that meant having two numbers. it took 5 weeks for them to get the handset to me .... 5 days holiday from work (not including the two weeks my son was home) to ensure i was home on the days deliveries were arranged not to mention the numerous phone calls to customer service.

my nearest store is 15 miles away. why should i have to do that?

[jonsie]

You shouldn't have to but otherwise only customer service can help you get the satisfaction you want or deserve.