Re: over a month to receice a second handset...

Anonymous · ‎10-04-2015

5 weeks after placing an order for a second handset for my account it was finally delivered without a sim. 02chat is useless. south african call centre fail to understand or act (still waiting for a call back from a manager).

advisors mis advise. managers refuse to take calls.

absolutely disgusted.

MI5 · ‎10-04-2015

Great idea to sack all o2 staff and outsource to Capita, wasn't it....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-04-2015

fabulous idea. when will these companies learn?!

MI5 · ‎10-04-2015

When they stop trying to make $$$ I guess........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-04-2015

losing customers is not the best way to make $$$ though is it...

MI5 · ‎10-04-2015

Amen to that

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-04-2015

i'm sure they won't miss my money

jonsie · ‎10-04-2015

Why not just call into your local O2 store and pick up a sim....?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎10-04-2015

it was a second handset to be added to my account. that meant having two numbers. it took 5 weeks for them to get the handset to me .... 5 days holiday from work (not including the two weeks my son was home) to ensure i was home on the days deliveries were arranged not to mention the numerous phone calls to customer service.

my nearest store is 15 miles away. why should i have to do that?

jonsie · ‎11-04-2015

You shouldn't have to but otherwise only customer service can help you get the satisfaction you want or deserve.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS