Solved: Re: o2 customer service

Anonymous · ‎28-05-2013

Why is it impossible to contact anybody at o2, the last three times I have logged in, in an attempt to use the webchat service it states they are too busy. I am not in the UK so will not call them due to the cost. Is there an e-mail address that I can contact someone on, instead of the useless webchat?

MI5 · ‎28-05-2013

Free from your mobile "From abroad +44 844 809 0200 Free"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎28-05-2013

Free from your mobile "From abroad +44 844 809 0200 Free"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-05-2013

I wouldn't bother calling them - I've been on hold for 40 minutes and they hung up on me. Trying to cancel my contract. Will be quicker to just cancel my bank direct debit - they'll soon call me back if I do that!!!!

Anonymous · ‎28-05-2013

I could not agree more !!

I am now on my THIRD attempt to upgrade.

Today I spent 28mins waiting for someone to speak to. At the same time I opened a chat session and closed it when someone FINALLY answered the phone.

The email link they sent me to upgrade did not work and I am now back on the phone & in a chat session waiting AGAIN.

17 minutes so far !!!!!

O2 used to be really hot on customer service.

Sadly no more !!!!

Anonymous · ‎28-05-2013

22 minutes now !!

If BT are really busy they give you the option for them to call you back.

This is a JOKE !!!!

Anonymous · ‎28-05-2013

Sorry to disagree but twice in the last 3 days I have rung for help changing my router from ethernet to wireless and on both occasions got straignt through to very helpfull people.

Try 0800 0320202

Anonymous · ‎28-05-2013

People will experience differently levels of service.

It's a sad fact that Call-centres both Uk based and foreign based suffer from long waiting times and call drops.

My last companies call centres had the same issue.

I spend a few days helping out there.

The abuse these people take from frustrated people is horrendous.

The average a call centre operative lasted due to various reasons was 18 months.

Their was a LCD board constantly flashing statistics and if someone went offline for a toilet break etc the manager was on alert !

Patience certainly is a virtue.

Anonymous · ‎28-05-2013

Don't use chat for upgrades or accounts queries

Cleoriff · ‎28-05-2013

I have to agree with Gazza on this one. As I posted this morning, I got through at 8.20am and the whole experience from start to finish took 3 minutes. I was more than happy with the speed and the very polite guy on the end of the phone.

Veritas Numquam Perit

Anonymous · ‎29-05-2013

O2 Customer Service Number is

0800 230 0202