o2 customer service

[Anonymous]

Why is it impossible to contact anybody at o2, the last three times I have logged in, in an attempt to use the webchat service it states they are too busy. I am not in the UK so will not call them due to the cost. Is there an e-mail address that I can contact someone on, instead of the useless webchat? 

[perksie]

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@MI5 wrote:

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Mostly depends on how you treat people youself, I find........

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Well judging by the other thread............

[Anonymous]

I have to say ive experienced this a few times in London stores the staff seem to busy texting on their phones or chatting to their colleagues

[Liquid]

I must admit I'm guilty of knowing 3/5 staff in my local store so I probably have taken up their time chatting but they'll never ignore a customer to chat to a friend.

If you're rude they will suddenly become "busy" with whatever's at hand(completely understandable in my opinion).

[Anonymous]

If a customer is friendly & calm I'll deal with them but if rude & angry, either get my boss or ask them to leave the store