no service

[Anonymous]

I lost service about 4pm and after switching off 3 or four times I checked the 02 website to see if any notices about faults. When I didnt see anything obviously there, I contacted my sister who lives just a mile away and her o2 service is working. I therfore put it down to a faulty phone. It was only on delving deeper into the o2 site that I found these discussions and find that many other people are having the same problem all round the country. Why oh why have o2 not put something prominent on their website to save all the wasted time and give us some idea how long the problem is going to last??????? EJ Accrington Lancs

[Stevoc19]

Perksie, you've mentioned this service report in several replies now. where is this page as i cannot see it when going to o2.co.uk? certainly not a obvious link EDIT. managed to find a link to it from bbc website! noted this bit.... Psssst..... We have 200 engineers dedicated to network performance. think they need more!!

[Anonymous]

no like anything its not obvious but thats not the point, when you eventually find the link most of the time it won't connect. finally o2 got around to putting something on the front page which is something they should have done hours ago we've all been severely inconvenienced by this today but if it makes you feel better the biggest loser is o2, they will have lost millions over this, not to mention future lost revenue from those customers who will walk because of o2's appalling handling of this situation. things like this can happen, thats life but O2's reaction by keeping everybody in the dark aside from a hard to find link which would not even connect most of the time was beyond woeful...

[perksie]

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@Stevoc19 wrote:
Perksie, you've mentioned this service report in several replies now. where is this page as i cannot see it when going to o2.co.uk? certainly not a obvious link EDIT. managed to find a link to it from bbc website! noted this bit.... Psssst..... We have 200 engineers dedicated to network performance. think they need more!!

---

Do you mean this:

http://status.o2.co.uk/ (congested now as 22M are all hitting it at once).

or this on the home page:

[Anonymous]

that report on the home page has only appeared their fairly recently, it should have gone up many hours ago. and as i keep saying, the link that keeps being posted would not even connect most of the time, i tried it with google chrome and using ie and it would not open in either.....

[Anonymous]

I have the same problem too. My service went out around midday and it is still not working!! What's ridiculous is that ALL my family are on O2 and they still have network! What's going on here??? And I expect to be offered a good service for the money I pay!

[Anonymous]

still no service. a full 12 hours without. missed a possible lift to work, and also a lift to football that I play. maybe quit my useless phone and buy a car haha. or that could be o2's compensation c'mon o2. I mean if it was an unexpected problem fair enough but to leave a lot of customers in the lurch and telling us to contact them when it is back up... shldn't o2 be the ones contacting the paying customers :@

[Anonymous]

Also, read the latest update.

23:00 - Our engineers and vendors are continuing to deal with the problem as a priority and we hope to restore full service as soon as possible.

[Anonymous]

i would hope it was a priority in all honesty haha

[Anonymous]

No, it's ok Dippi, the guys are O2 are just kicking back and letting it fix itself. (smell the sarcasm)

They're doing everything they can to resolve this.
I think this exceeds being a priority, more so than a neccesity.

[Anonymous]

0 dear...