new phone scam

[Poppysmum]

http://www.dailymail.co.uk/money/bills/article-3560304/The-terrifying-new-mobile-phone-scam-leaves-3...

Dont like the look of this 😞

[MI5]

---

@Bambino wrote:

What's also worrying is that Vodafone are insisting that customers pay the bill. 

---

Isn't that just typical of the "screw the customer" mentality, though?

[Bambino]

---

@MI5 wrote:

---

@Bambino wrote:

What's also worrying is that Vodafone are insisting that customers pay the bill. 

---

Isn't that just typical of the "screw the customer" mentality, though?

---

Yes, it's very typical, and Vodafone aren't alone in that philosophy. This sounds like something that should go to OFCOM's top of the list.

[MI5]

Totally agree, as I said earlier, however, we all know it won't be........

[Anonymous]

It is vitally important that O2 take ownership of this problem and inform customers how to avoid this potentially huge problem,ie is any software available that O2 customers can download to avoid being caught out.?

Alternatively what is O2's strategy and planning to protect customers.?

What steps has O2 taken so far,what steps are planned,?

Is O2 aware of this problem?

Should a customer be a subject of this attack what will O2 response be..........simply saying pay up is not an option.

Plese investigate and inform customers at regular progress intervals.

Frank Storey [ dual O2 phone customer ]

[Beenherebefore]

It would be interesting to know if Android or Apple or Windows are affected.

I'm with Vodafone, who operate a 2 step validation for logging in to your account. You log on with username and password then you receive a code via SMS which you key in to access the account.

On several occasions recently I've received an email from Vodafone, resetting my password because >>

"Sorry to hear you haven’t been able to log in to My Vodafone. Here’s a new, temporary password and a reminder of your username to help you get started again."

But on every occasion I have not attempted access to my account. I notified Vodafone every time it's happened and I have changed my password every time.

I've not been caught by this scam but I'm guessing this is connected to it.

[MI5]

---

@Beenherebefore wrote:

I've not been caught by this scam but I'm guessing this is connected to it.

---

Sounds like a plausible possibility.

[MI5]

---

@Anonymous wrote:

It is vitally important that O2 take ownership of this problem and inform customers how to avoid this potentially huge problem,ie is any software available that O2 customers can download to avoid being caught out.?

Alternatively what is O2's strategy and planning to protect customers.?

What steps has O2 taken so far,what steps are planned,?

Is O2 aware of this problem?

Should a customer be a subject of this attack what will O2 response be..........simply saying pay up is not an option.

Plese investigate and inform customers at regular progress intervals.

Frank Storey [ dual O2 phone customer ] 

---

Maybe that is something that @Martin-O2 or @Toby can find out for us, before we get the standard CS response of "we haven't heard of any issues" ?

[jonsie]

All very worrying to me which is why I constantly check recent charges though if charges appear it's already too late.. The worst part of the scam is the stress trying to get charges cancelled and refunded. Current legislation protects the networks not their customers.

[Beenherebefore]

---

@MI5 wrote:

---

@Beenherebefore wrote:

I've not been caught by this scam but I'm guessing this is connected to it.

---

Sounds like a plausible possibility.

---

I use an ancient Sony Ericsson Elm circa 2010 so it's not Android or Windows......I'm thinking perhaps an Android phone can be altered OTA using the phone line. We all know phone numbers can be spoofed so even if 0845 number shows up it's not necessarily correct.

[Cleoriff]

At least Ofcom are involved (apparently not just Vodafone)

Communications watchdog Ofcom says customers of several mobile firms providers are being hit and has launched an investigation.