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new phone scam

Poppysmum
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48 REPLIES 48

MI5
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Hopefully all networks are fully armed and are putting steps in place to protect customers then?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Message 21 of 49
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Beenherebefore
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@MI5 wrote:
Hopefully all networks are fully armed and are putting steps in place to protect customers then?

Astounded.jpg

"My life is a facsimile of a sham"
Message 22 of 49
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Bambino
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Yes, he looks prepared....Bang

I DO NOT WORK FOR O2



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Message 23 of 49
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MI5
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It's OK now - we've got Gerry on the case tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Message 24 of 49
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viridis
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But there have been a few recently on here saying they were charged xx for a call they swore they didn't make.
Message 25 of 49
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MI5
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Yes indeed they have. I thought about those when I first read the report.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Message 26 of 49
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jonsie
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It would point to this as the cause rather than the 6 second disconnection rule.

Message 27 of 49
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Cleoriff
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@viridis wrote:
But there have been a few recently on here saying they were charged xx for a call they swore they didn't make.

True. It's only Vodafone mentioned in the press but ofcom are saying other networks involved..

Currently being discussed on The Wright Stuff. One suggestion was that you ring your network provider when you get this missed call. This will show that you couldnt possibly be on the phone to the 0845 number...as you were calling your network to report it.

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Message 28 of 49
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viridis
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MI5
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@Cleoriff wrote:

@viridis wrote:
But there have been a few recently on here saying they were charged xx for a call they swore they didn't make.

True. It's only Vodafone mentioned in the press but ofcom are saying other networks involved..

Currently being discussed on The Wright Stuff. One suggestion was that you ring your network provider when you get this missed call. This will show that you couldnt possibly be on the phone to the 0845 number...as you were calling your network to report it.


After every 0845 number I receive a call from - I'd be onto CS all day long !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 30 of 49
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