new phone scam - Page 5

Poppysmum · ‎27-04-2016

http://www.dailymail.co.uk/money/bills/article-3560304/The-terrifying-new-mobile-phone-scam-leaves-3...

Dont like the look of this 😞

Martin-O2 · ‎08-06-2016

Hi guys,

I have an update on the issues with customers seeing charges for calls to 0845/0843 numbers. At OFCOM's request O2 began pro-actively began blocking access to number ranges being investigated by OFCOM and as a gesture of good we'll be identifying those who may have called such number ranges before they were blocked and were charged as a result to arrange a refund for those calls.

Full details can be found here so please have a quick read even if you weren't impacted by the above issue yourself - There's some good advice on how to make sure you don't fall victim to the same trap in the future.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎08-06-2016

Nice one - well done O2 and Ofcom.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-06-2016

Very informative....Good work.

Veritas Numquam Perit

gmarkj · ‎08-06-2016

a chap i work with had a text about this earlier - he had no clue what it was about so just sent him the link and info above.
nice work o2!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Toby · ‎08-06-2016

If you guys see any threads that relate to this, please alert other members. Thanks

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Martin-O2 · ‎08-06-2016

Appreciate the feedback guys. I'll obviously keep you posted if any further information comes to light.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

jonsie · ‎08-06-2016

Good news for those scanned by this. I think o2 should be releasing this in the press for customers who will otherwise be unaware.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎08-06-2016

@jonsie I believe customers will be contacted individually if they were affected by this.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎08-06-2016

I agree with @jonsie about releasing a statement to the press/media.

It would

1) Inform customers from the start

2) be damn good PR for O2

Just an opinion as a customer...

Veritas Numquam Perit