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Anonymous · ‎01-01-2015

First bill due date is 02/01/2015 does this mean the direct debit set up will automaticaly come out my bank on the 02/01/2015 or later

MI5 · ‎01-01-2015

@Anonymous wrote:
Contract start date was 29/12/2014

Your DD will be taken around 14th Jan then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎01-01-2015

On the 2nd if that is the date it says your bill will be collected. You can check it in your My O2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-01-2015

It doesnt show my bill balance just says first bill to be issued on 02/01/2015

MI5 · ‎01-01-2015

If the 2nd is the date your bill is generated it won't be collected until around 14 days later.
When did you start the contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-01-2015

Where would it show me the collection date

Anonymous · ‎01-01-2015

Contract start date was 29/12/2014

MI5 · ‎01-01-2015

Click on "Latest Bill" and it will show you 2 dates.
First is "You were billed on" and second "Payment due on"
The second date is when they will take the DD.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎01-01-2015

@Anonymous wrote:
Contract start date was 29/12/2014

Your DD will be taken around 14th Jan then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-01-2015

Thank you for helping

MI5 · ‎01-01-2015

My pleasure and welcome to the forum

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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new contract first bill due date is 02/01/2015