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Charged £6.64 extra for 2 years!

mcginnR9
Level 1: Joiner
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Registered:

‎15-11-2024 21:52

‎15-11-2024 21:52

Hi folks - I’ve been charged £6.64 since my contract for my Apple Watch expired in June 2021. I have no idea why this has escaped me until now. I broke my Apple Watch and it was uneconomical to repair — over two years ago! I cancelled the contract when it was up, so I have not idea why it has still been taken out. Is there anything I can do about this? I plan on calling o2 customer service tomorrow. I thought the extra charge was one of my bolt ons, not the watch, which i definitely cancelled and have not been using since I paid off the device and cancelled it when taking out my last contract. 

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MI5
Level 94: Supreme
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Registered:

‎15-11-2024 21:59

‎15-11-2024 21:59

@mcginnR9 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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