Charged £6.64 extra for 2 years!

mcginnR9 · ‎15-11-2024

Hi folks - I’ve been charged £6.64 since my contract for my Apple Watch expired in June 2021. I have no idea why this has escaped me until now. I broke my Apple Watch and it was uneconomical to repair — over two years ago! I cancelled the contract when it was up, so I have not idea why it has still been taken out. Is there anything I can do about this? I plan on calling o2 customer service tomorrow. I thought the extra charge was one of my bolt ons, not the watch, which i definitely cancelled and have not been using since I paid off the device and cancelled it when taking out my last contract.

MI5 · ‎15-11-2024

@mcginnR9

You can get in touch with Payment Management team on 0800 902 0217

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