live chat
on 14-03-2016 16:52
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on 14-03-2016 16:52
Does anyone know the purpose of live chat? I tried 3 times and nothing! Perhaps the person there is deceased?
I just wanted someone to tell me how I'm supposed to track an order when I can't find anything in the six headings at the top of my home page, or their sub-folders, which mentions tracking. Have they invented some new word for tracking? Do I need a guru?
Trying to contact o2 without using a line which costs £1.50 a minute is like trying to get through to the pope!
Pretty rubbish for a "communications" company
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on 14-03-2016 17:54
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on 14-03-2016 17:54
Or have a look at this easy to follow guide about Order tracking http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
Veritas Numquam Perit
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on 14-03-2016 16:56
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on 14-03-2016 16:57
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on 14-03-2016 16:57
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on 14-03-2016 17:00
THANK YOU, BUT 03 WHAT?
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on 14-03-2016 17:02
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on 14-03-2016 17:02
From a landline | 0344 8090202 | Standard UK Rate |
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on 14-03-2016 17:05
Having been told that my new phone would be delivered the next day and wasting the whole of the aforementioned next day, before discovering it wasn't being delivered until Monday, I am now even LESS than impressed having wasted yet another day waiting for the phone to arrive. It is now 5pm so I figure that counts as the waste of a day!
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on 14-03-2016 17:17
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on 14-03-2016 17:17
Where did you get this calling for £1.50 per minute figure from? All the contact numbers are here: http://www.o2.co.uk/contactus If you're unhappy with the service you've received, use the landline number and cancel your order. You can also lodge a formal complaint here: http://www.o2.co.uk/how-to-complain
This is a customer to customer forum. That's about all anyone can help you with here.
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on 14-03-2016 17:31
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on 14-03-2016 17:31
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-03-2016 17:54
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on 14-03-2016 17:54
Or have a look at this easy to follow guide about Order tracking http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
Veritas Numquam Perit
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on 14-03-2016 19:55
Anyway if it's still not arrived follow the above links to track and complain!