Re: iPhone XR & O2

Anonymous · ‎07-01-2020

Not seen anything on the forums about THIS

Anyone else heard about it?

MI5 · ‎07-01-2020

https://community.o2.co.uk/t5/Apple/O2-Admit-To-iPhone-XR-Issue/m-p/1283137#M163490

https://community.o2.co.uk/t5/Apple/XR-lost-signal-eSim-fix-not-loading/m-p/1281366#M163430

https://community.o2.co.uk/t5/Apple/Lost-signal-on-iPhone-XR/m-p/1263501#M163113

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

PhoneChanger · ‎07-01-2020

Known issue Apple expect to release a softwarw patch shortly to resolve

MI5 · ‎07-01-2020

It's been going on since September so I would expect they know by now what's causing it......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-01-2020

And there was me thinking the search facility on here had got better!

MI5 · ‎07-01-2020

Not in our lifetime.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

iphonexr · ‎09-01-2020

Having the same issue- iphone XR that drops network connection with no warning. Also affects mail that is through the bt website- have been into apple and on customer services for o2- with no joy! Initally apple blamed O2 and vice versa- finally they both admit there is a problem... surely the fix must come soon or it may be time to find a more reliable carrier...

MI5 · ‎09-01-2020

or a more reliable phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-01-2020

All networks seem to be having the same problem so let's hope Apple roll out a update soon.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS