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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29267 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Live Chat where are you???

Had a lengthy live chat late yesterday to complain about my new phone not turning up. I was told I would have to resume the chat this morning to get an update etc. Surprise surprise.....no live chat all morning. So what do I do now. Thanks again O2.....

Anonymous by Not applicable
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02 Priority - Cafe Nero £5 Voucher

I was successful in registering for the above Voucher this morning but it would not scan in the Nero cafe Inverness store which was very embarrassing. The code shows that it is still valid and is counting down but there is no way I will be trying it ...

Anonymous by Not applicable
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  • 8 replies
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Swap £5 voucher

Hi there anyone would like a Tesco Dirext £5 voucher please? I’d be happy to swap with Virgintrain vouchers!

Anonymous by Not applicable
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  • 1 replies
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o2 pay monthly international charges

Just warning anyone who recently signed up for o2 pay monthly deal at £16 per month. The deal that has been promised is not being delivered and one has to spend hours and hours disputing excessive charges and fees. Customer support can't help, manage...

Anonymous by Not applicable
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Get involved: your thoughts on forum board structure

Hi everyone! We have seen feedback and comments related to the forum board structure from many of you, so it would be awesome to collect your views and ideas in more detail in this thread and get a discussion going. We would like to make the forum bo...

Marjo by Former Staff
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  • 52 replies
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Next Day Delivery

I ordered an iPhone 8S Plus 256 Gb yesterday and was told that it would be next day delivery between 12pm and 6pm. I've tracked the order online and all it says is 'in progress' and under delivery option it simply says 'not appicable'. I spoke to som...

Anonymous by Not applicable
  • 2284 Views
  • 9 replies
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Data Roaming performance in USA

I have just returned from a week long trip to New york, and like others am totally disgusted with my O2 roaming performance , £4.99 a day for what exactly? it didnt matter what network i was connected to , wither At &T or t mobile i had an indicated ...

Anonymous by Not applicable
  • 2252 Views
  • 7 replies
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Old rabbits would like to ask questions but are too afraid, but in the haze of Christmas here goes?

Old reabbits often get caught in the light of the headlights - if theyd known a thing or 2 they would nt get into that mess. So here goes -WHAT SOME OLD RABBITS with no bunnies at home WOULD LIKE TO ASK AND are afraid to ask -OTHER OLD BUCKS and DOES...

Jenny105 by Level 15: Gaining a Reputation
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  • 12 replies
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