General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

URGENT: No service in NR2 Norwich area!

Hi All,Has anyone else been unable to receive or make phone calls via their O2 mobile phones this afternoon/evening - Sunday 29th April 2018?!I've discovered there's an issue with a mast, and O2 have told me they're waiting for it to be repaired, but...

Partially Deaf (older) ladys decision re new mobile phone

Hi if U have reviewed earlier posts I'm trying to decide on a new phone. Ive trialled the Amplicomms M9500 smartphone and Amplicomms mobile 7500 (now 7501?) I could hear the ring & notify.The smartphone( from Hearing Direct) might be good for an elde...

You lucky lucky lucky lucky lucky lucky lucky people...

....being on the broad sunlit uplands of O2 pay as you go, where you can get classic 123, big bundles and international, change tarrif on line and manage multiple numbers in one account. Where sim swapping is easy and CS can even transfer the credit ...

O2 dreadful at repairing network 6 wks!!

Hello all just a quick update network around NN17 3AT north Northamptonshire is finally repaired after 6 weeks!! I have never met such an arrogant in helpful company in my life! I have spent hours on the phone, web chat And apps all to no avail for 6...

Atrocious service

So here goes.. I phoned up Tuesday morning and completed an upgrade on my account. Everything checked out and phone was supposed to be delivered on Wednesday.. Got a message weds morning saying the phone is out of stock.. Phoned o2 immediately to sor...

O2 Guide to Charge to Mobile

Hi all! O2 have provided us with another video guide related to frequently asked questions, this time around the Charge to Mobile service and how it works. We hope this one will also be helpful to you when you come across any related questions. What ...

Tips to make the most of your mobile data

Hi everyone! I hope you're having a lovely day! We often see questions on the community related to managing your mobile data usage. See below some tips on what kind of things you can try in case you tend to run out of data on your phone. Please do ad...

Why are older phones still expensive on contract?

The battery in my wife's phone has got to the point now where it needs charging everyday. It is losing around 25% battery when left on overnight in "FLIGHT MODE"! This is a separate issue, but a gripe I have with mobile phone providers these days is ...

network fault for 5 weeks! O2 refusing to fixit!!

Help!! O2 is just not interested in repairing a fault! I have tried everything but just can't get ant sense. I have spent hours reporting problems on the phone apps and web chats all to no avail! Seem they are just not going to bother! For 5 weeks no...

web top up

I have not used my phone yet, I have got a pay and go sim. I have tried to top it up on line three times now and it will not top up, it just keeps coming up with broken please try again later. it is starting to do my head in now, can someone sort thi...