iPhone 6s preorder money error

on 16-09-2015 12:50
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on 16-09-2015 12:50
I am SO annoyed right now. It's been 5 days O2 have held my money and no sign of getting it back. I have moved from EE to O2 for this phone and already I am completely DISGUSTED with the service I have received.
O2 have made this error and are doing nothing to rectify it. One of the advisors told me it would take 14 working days to receive a refund. This is laughable!!! My partner also received this error when he tried himself and has had £39.99 taken from his account too. When the website wouldn't work he just went straight to apple and bought it outright.
Did anyone else have this problem?
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on 16-09-2015 12:58
It's the best chance of getting answered quickly and getting resolved.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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16-09-2015 12:59 - edited 16-09-2015 13:02
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16-09-2015 12:59 - edited 16-09-2015 13:02
CS are advising you wrongly. If they have taken the money in error they have a duty to return it immediately. I can't find the help link now but I am sure one of the more experienced guys will post it @Anonymous
Veritas Numquam Perit

on 16-09-2015 14:58
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on 16-09-2015 14:58
It's the lack of communication that is really making me angry. I have tried everything but because I don't have a confirmation number no one wants to bother to help. It must be too much effort.

on 16-09-2015 22:31
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on 16-09-2015 22:31
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on 17-09-2015 10:16
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on 17-09-2015 10:16
Hi @Anonymous,
Sorry to hear about your issues, have you spoken to customer service again this morning?
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on 17-09-2015 11:16
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on 17-09-2015 11:16
I Noticed the same thing happening on my attempts to pre-order.
I was using safari and i noticed whitespace at the start of the debit card number. So when a user clicks submit, it tried to process the whitespace as a number causing it to fail.
After my 4th attempt i realised this and deleted the whitespace and it worked! Only charged once for the handset fee - thankfully!
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on 17-09-2015 11:22
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on 17-09-2015 11:22
Hey @Anonymous that's good to hear ...and thanks for the info on the way you fixed the issue. We may need to use your advice in future
Veritas Numquam Perit
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on 17-09-2015 11:29
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on 19-09-2015 06:51

